Features of ProviderHub

ProviderHub will offer a range of features available through existing online digital self-service offerings. We will continue to add new features to ProviderHub over time. 

Logins and user IDs

Every person who uses ProviderHub will need their own login, including administration staff. This is important for ensuring both your information and client information is secure and protected.   To create your login, we need a unique email address that’s only used by you. This will also be your ProviderHub username.  

If you use a shared email for work purposes and don’t have your own unique work email, you can use a personal email address to sign in. Your email will not be displayed in ProviderHub and you will not be sent any patient information to this email. It is only to sign into ProviderHub. 

Multi-factor authentication

You will be asked to verify your identity each time you log into ProviderHub by entering a unique code.   
The easiest and most secure way to do this is through an authenticator app. Using an authenticator app means you only need to verify your identity once every 90 days if logging in from the same location. We suggest you use one of the following authenticator apps, which you can download free of charge from the Apple App Store or Google Play Store:  

  • Salesforce Authenticator  
  • Google Authenticator 
  • Microsoft Authenticator  

If you are unable to use an authenticator app, you can also set up multifactor authentication via sms or email. 

If you choose to use email or a different authenticator app, you will be prompted to enter a unique code each time you login. 

ProviderHub will be available on all devices, but is optimised for desktop use, so we recommend using a computer to access it for a better user experience. 

View your contact details

You will be able to view the contact details we hold for you in ProviderHub, and request to edit your details to ensure they are accurate.  

View your business contact details

You will be able to view the contact details we hold for your business in ProviderHub. If you are the authorised signatory for your business and have been set up with elevated administrator access in ProviderHub, you will be able to request updates to business details.   


Last published: 9 June 2022