Learn about ProviderHub

You'll be able to use ProviderHub to invoice us, look up claim and invoice information, submit a sensitive claim engagement form - and more. 

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    What is ProviderHub?

    ProviderHub is an online self-service platform replacing some of our existing digital self-service offerings.

    You’ll be able to use ProviderHub to invoice us, look up claim and invoice information, submit a sensitive claim engagement form - and more. 

    Over time, we'll add new features to ProviderHub, like submitting a claim, and change of diagnosis form. 

    It’s built on the latest cloud technology and has controls in place to protect your information and the privacy of our shared clients.

    ProviderHub Fact Sheet

    The animation below illustrates a new way of working with ProviderHub.

    Video transcript introducing ProviderHub

    When will it be ready?

    We’d previously been working to make this new platform available to you early in 2022. For several reasons, including the impact of Omicron on us and on the healthcare sector, we're now expecting to invite most users to sign-up later this year. 

    This will allow as much time as possible for everyone to make the transition. None of our existing systems, including the eBusiness Gateway and eLodgement, will be turned off before ProviderHub is made available to you.  

    We’ll be making ProviderHub available to different groups over a number of months, as functions become available that meet their business requirements. This means we won’t be inviting everyone to sign-up and start using ProviderHub straight away. 

    We’ll keep in touch by email with everyone who has pre-registered for ProviderHub, to let you know when it’s your turn to transition. .

    Why ProviderHub?

    We’re making this change because the current technology is outdated and needs to be replaced.

    A pre-recorded introductory webinar for ProviderHub is available below.

    Who is impacted?

    If you use any of our existing online services, including eBusiness Gateway, eLodgement, or the Sensitive Claim Engagement form, you will need to move to ProviderHub.

    If you’re using a PMS and do not use any of our existing digital self-service options, you’ll be largely unaffected.

    'Am I impacted' factsheet

    What systems will be impacted?

     Service Currently accessed via 
    Claims submission (ACC45)  eLodgement portal
    Claim queries  eBusiness Gateway 
    Invoice submission eBusiness Gateway 
    Invoice queries  eBusiness Gateway 
    Sensitive claim engagement form submission   ACC website
    Medical certificate (ACC18) submission New ACC online service
    Change of diagnosis submission  New ACC online service

    Not all services will be available from day one

    We’ll keep you posted when we add more functionality and forms.

    Existing platforms, including eBusiness Gateway, will be turned off once all new forms are in ProviderHub and all businesses have been invited to register to use it.

    Additional features

    ProviderHub will offer new features, including:

    • more online services available in one place
    • individual logins with identity verification to ensure our clients data is secure
    • the ability to view the contact details ACC holds for you and request edits to your details if they change
    • request a change of diagnosis 
    • ‘pause’ a form and come back to it later. Forms, excluding invoices, can be paused for up to 14 days.
    Last published: 9 June 2022