Our offices are open to the public in alert level 2 areas. Our Auckland office is closed. Find more information in our COVID-19 section.

Welcome to ProviderHub


Released 11/08/2021

 

Visual

Animation with health providers and clients showing the text ProviderHub, Welcome and ACC logo.

Visual

Animation moves horizontally, showing various providers treating people, person riding a scooter, in a wheelchair, then a big green tick coming into centre screen then zooming upwards. 

Transcript 

We’re rolling out a new ProviderHub, for our providers, large and small, to make it easier to work with us.  

Visual 

Animation zooms into person using computer to fill out multiple forms. 

Transcript 

It will replace a number of ACC’s self-service platforms – including e-Business Gateway.

Visual 

Animation transitions computer to show a cloud and thumbs up. Further transitions show multiple services zooming into computer which now displays the text ProviderHub. 

Transcript 

We’re swapping out our old systems for the latest cloud technology, meaning we can offer you a better, more consistent experience. You can access most of your digital services, like invoicing and submitting a claim, all in one place. 

Visual 

Computer now has a shield and lock on it. 

Transcript 

It’s also more secure - protecting everyone’s information. 

Visual 

Animation shows person, provider with stethoscope and provider wearing hospital scrubs each with a bubble showing a person icon and a lock icon. Each bubble transitions to a tick. 

Transcript 

Every user will have their own login details – including admin and support staff. And, each time you log-in you’ll be asked to verify your identity.

Visual 

Zoom in on provider with stethoscope showing an online document titled ‘History’ that changes to ‘Change of diagnosis’ and then changes to pause icon. 

Transcript 

Plus you can look up the status of a claim or invoice through its full history, there’ll be a new Change of Diagnosis form – so no more filling out a full ACC32, and you can pause a form, just in case you run out of time. 

Visual 

Animation shows one cog, then a second and third appear and they start spinning. 

Transcript 

We know there are other things we can do to make it easier to work with us. There’s more to come. We’re all about improving New Zealand’s quality of life. 

Visual 

Animation changes to GP checking patient’s blood pressure with clock on wall. 

Transcript 

ProviderHub will help you spend more time on what matters. 

Visual 

Text shows message to get more information with ACC.co.nz and logo. 

Transcript 

We’ll be in touch when it’s your turn to begin using ProviderHub. For more information visit acc’s website.