Your responsibilities


Released 27/07/2022

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Dr John Robson: At ACC, we want injured people to receive the appropriate care and treatment for their needs, but we can't do it without you. Here are a few things to know about our expectations now that you’ve joined us.

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One of the most important parts of ensuring everyone gets the support they need is to first make sure we all understand our roles and responsibilities. And we want you to have an appropriate understanding of ACC and how we will be working together.

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When you’re providing treatment to injured people on our behalf, you have some key responsibilities. Act in keeping with your professional body standards and the ACC legislation. Follow our policies and procedures. Maintain appropriate professional clinical records. Provide us with reports and patient notes as requested. Invoice us appropriately, transparently, and on time. Ensure the quality of your treatment. And represent us fairly. Ultimately, it’s all about acting with professionalism, transparency and integrity.

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Screen changes to show Get to know our Working Together handbook

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A good place to start is our Working Together handbook, which you can find on our website. If you’re working under Cost of Treatment Regulations, this will be your guide to understanding our expectations and your responsibilities. Being familiar with it will help ensure your patients receive treatment that helps them to return to work and everyday life as safely and quickly as possible.

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If you’ve signed up to one of our contracts, make sure you’re familiar with your relevant Service Schedule and Operational Guidelines. These are updated with changes in regular cycles, but we’ll let you know ahead of time when this is happening.

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It is important that you read and understand our Position Statements on key issues such as treating your friends and family, providing treatment in a sports setting, same day allied health treatment, and treatment by allied health students.

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And finally, Aotearoa New Zealand has a diverse population and that’s also reflected in the people we support. We want you to deliver your services in a culturally competent manner. This recognises the needs of Māori by understanding, respecting, and delivering services in line with the key principles and frameworks in the New Zealand Māori Health Strategy, He Korowai Oranga. Our cultural safety and competency guidelines will also help you to improve access and deliver appropriate advice, care, and treatment. Being clear on these important issues from the start means we can focus on our shared goals of improving lives, every day.

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Screen rolls through four statements: Act with professionalism, accuracy, integrity. Be familiar with our Working Together handbook. Understand our Position Statements. Be culturally competent.

Screen changes to show For more information and resources visit acc.co.nz/health-providers.

Screen changes again to show the ACC logo and tagline He Kaupare. He Manaaki. He Whakaora. Prevention. Care. Recovery.