Our contact centres will be closed on 25 and 26 December 2018, and 1 and 2 January 2019.
See what our hours are over the holiday period on our contact us page.
How we assess claims
We’re using a new system that allows us to identify and fast-track the acceptance of straightforward claims. Complex claims are reviewed and assessed by staff.
Sort out a problem with your claim
If you’re unhappy with a decision we’ve made, there are a few different people you can talk to. You can also make a complaint or have the decision reviewed.
Our privacy notice, how your privacy is protected and how to make a complaint about our privacy process.