In response to COVID-19 we’re closing our branches, but we’re still here to help. Find more information on our COVID-19 section.
How we assess claims
We’re using a new system that allows us to identify and fast-track the acceptance of straightforward claims. Complex claims are reviewed and assessed by staff.
Make a complaint or sort out a problem with your claim
If you have any concerns about a decision we’ve made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
Our privacy notice, how your privacy is protected and how to make a complaint about our privacy process.