Our branches are open again. Please call before visiting. Find more information on our COVID-19 section.
If you have any concerns about a decision we’ve made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
If you’ve been working directly with an ACC staff member, we suggest you get in touch with them first. You can find their contact details on letters you’ve received from them.
You can also call us to discuss:
Phone 0800 101 996
We can help you faster if you have your claim number ready when you get in touch.
If you think we haven’t followed the Code of ACC Claimants' Rights or are unhappy about the service we've provided, you can complain to us.
Phone 0800 650 222 Email firstname.lastname@example.org
You can also download and send us a complaint form:
ACC709 Complaint form
Accident Compensation Act 2001
Code of ACC Claimants' Rights
Our staff and anyone else working on our behalf must follow the Code of ACC Claimants' Rights. Your rights are to:
If you feel that you haven't received a good level of service, talk to us to sort out your problem.
Contact the organisations listed on the page below for free advice and support with ACC claims.
Get independent support
You can choose someone to talk to us about your claim on your behalf. You can give them authority in different ways, and give different levels of access.
Give someone authority to talk to us about your claim
If you disagree with a decision we’ve made, you can apply for an independent review.
Review an ACC decision
If you have a complaint about your privacy, contact:
Office of the Privacy Commissioner Phone 0800 803 909
Complain to the Office of the Privacy Commissioner
If you think we’ve treated you unfairly, contact:
Office of the Ombudsmen Phone 0800 802 602
Complain to the Office of the Ombudsman
If you’re unhappy about a health or disability service you’ve received, or with one of the health providers working for us, contact:
The Health and Disability Commissioner Phone 0800 112 233
Complain to the Health and Disability Commissioner