Getting a decision reviewed
If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Sort out a problem with your levies
If you have a problem with your levy, talk to us first. Our business team can help with most problems. If you're still unhappy, you have other options.
How we make a decision on a claim
In most cases, we approve claims without further information. Sometimes we’ll ask for more information or look at evidence before we make our decision.
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