Keep getting payments if you move overseas
You can continue to get weekly compensation payments when you move overseas. You’ll need to keep up your rehabilitation while you’re overseas and sort out a few things before you leave.
We can’t pay for any treatment or rehabilitation while you’re living outside of New Zealand. You’ll need to pay for this yourself.
On this page
Let us know you’re going overseas
Let your recovery team know you’re going overseas as early as possible. Tell them when, where and how long you’re going for. We’ll set up any assessments you must have before you leave.
If you can’t talk to your recovery team, call our contact centre:
How long you’ll receive payments if you’re moving overseas
We'll still support you if you're living overseas. You’ll keep getting payments as long as your overseas doctor confirms you need it.
Your injury must still prevent you from doing the type of job you would’ve done before you were injured.
When we’ll stop making payments
Your recovery team will always let you know if they’re looking at stopping your payments. We may stop your payments if, for example:
- you’re going back to work
- you haven’t been following your rehabilitation plan
- you haven’t kept your case owner updated on your progress.
Before you leave New Zealand
Update your rehabilitation planYou can carry on with your rehabilitation while you’re living overseas. We’ll work with you to find the best rehabilitation options and to update your rehabilitation plan.
Your recovery team will talk to you about any assessments you may need before you leave.
Make sure you get a letter for your overseas health providerYour recovery team will give you a letter to give to your overseas health provider. This is the medical certificates for overseas clients (OCU01) and explains what information we need from you.
Ask your health provider for your medical recordsTake your medical records with you if you can. This will help your new health provider get familiar with your situation.
Keep your New Zealand bank account openWe only make payments in New Zealand dollars and into New Zealand bank accounts.
Before you leave we’ll get your permission to collect and share relevant information about you and your claim. This helps us manage your claim and make sure you’re getting the right amount of compensation.
Once you’ve moved overseas
Visit your overseas health provider
Find a new health provider as soon as possible. Give your provider the medical certificates for overseas clients (OCU01) letter and your medical records.
Ask them to send us medical certificates
Ask your health provider to send us a medical certificate at least every 91 days (thirteen weeks). The certificate should show what job tasks you can do and how your recovery is going.
Keep in touch and follow your rehabilitation plan
Stay in touch with your recovery team and let them know how you’re getting on with your rehabilitation. They need to know if you:
- are having difficulty with your rehabilitation plan
- can’t provide us with any of the details we need
- will travel between countries. This could affect the tax on your payments
- do any paid or unpaid work, or earn money in some way.
Returning to New Zealand for assessments
You may need to come back to New Zealand for an assessment if:
- you didn't get assessed before you went overseas
- your condition changes
- you’re having difficulties with your rehabilitation
- you've completed your rehabilitation and we need to find out if you can go back to work.
Paying for and travelling to your assessments
We’ll pay for the assessments and your travel within New Zealand to get to the assessments. If you need to come back to New Zealand for an assessment, you’ll have to pay for your own travel.
If you have any problems or want to know more about how we can help, talk to your recovery team or contact our claims team:
Send us your application
If you live in Northland, Auckland, Waikato or Bay of Plenty:
ACC Hamilton Hub
PO Box 952
If you live in Taranaki, Manawatu-Whanganui, Hawke's Bay, Wellington or the South Island:
ACC Dunedin Hub
PO Box 408