Our branches in Auckland are closed at Alert Level 3. All other branches are open. Find more information on our COVID-19 section.
How we assess claims
We use a system that allows us to identify and fast-track the acceptance of straightforward claims. Our people review and assess complex claims.
Make a complaint
If you have any concerns about a decision we’ve made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
Our privacy notice, how your privacy is protected and how to make a complaint about our privacy process.