Alternatives to MyACC
If you’re unable to use MyACC, learn how to request support, including weekly compensation, and submit information about your injury.
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Why can't I access MyACC?
Our self-service online platform, MyACC, is now back online for most clients following the discovery of apparent fraudulent activity.
Read more in our Newsroom
We have temporarily reduced some functionality, introduced additional identity checks and restricted access for a small number of clients. We are sorry for any inconvenience this may cause you.
If you are trying to register for MyACC and you get a message saying your registration code is invalid, or you have not received a code, you may not be able to use MyACC yet while we are working on improvements. The team are working to get access available for you as soon as possible.
If you need to apply for weekly compensation to cover your income while you are off work because of your injury, please contact us directly.
If you need to request other support or submit information related to your injury, do this by completing the relevant forms below and sending to us. We can also help you through our branches, contact centre, and via email.
We limited the access to MyACC for some accounts while we work to get MyACC fully up and running. Some MyACC accounts have been locked as we need to make some extra checks.
In the meantime, if you are an existing MyACC user and are unable to log in, please contact us and we will look into it getting your account unlocked.
You can still get support and services from us by using the relevant forms below.
Covering my income if I can’t work
We’ll pay up to 80% of your income as weekly compensation if you can’t work or perform all your usual work activities because of an injury we're covering. This means you'll still get paid while you recover.
If you’re unable to use MyACC, contact your recovery team or our contact centre to get set up for weekly compensation.
Phone 0800 101 996
Travel and prescription reimbursements
If we cover your injury we may be able to contribute to expenses when you travel for treatment. We can also help with costs toward treatment and prescriptions for your injury.
Request reimbursement by completing the relevant form and emailing it to us. We’ll make a decision about your application as soon as we can.
Submitting a medical certificate
To submit a medical certificate, please attach it to an email and send to us. Make sure you email your new medical certificate to us before the current one expires to ensure your weekly compensation continues to be paid.
Transitioning back to work
Weekly compensation is reduced when you partially return to work and also receive income from wages. Let us know what hours you work each week by completing the ACC038 and emailing it to us.
If you have any problems or want to know more about how we can help, talk to your recovery team or contact our claims team:
Send us your application
If you live in Northland, Auckland, Waikato or Bay of Plenty:
ACC Hamilton Hub
PO Box 952
If you live in Taranaki, Manawatu-Whanganui, Hawke's Bay, Wellington or the South Island:
ACC Dunedin Hub
PO Box 408