MyACC is currently offline

MyACC is offline while we investigate apparent fraudulent activity on some MyACC accounts. More information is available:

Media release - Tuesday 28 November 2023

We have contacted clients whose MyACC accounts were identified as potentially being involved. There is no evidence that ACC’s cyber security has been compromised. We will bring the MyACC service back online when our investigation is complete.

We apologise for the inconvenience.

While MyACC is offline, you can claim the support and services you need by completing and emailing the forms linked below.

Transitioning back to work

Weekly compensation is reduced when a person continues to earn during a period when they are receiving weekly compensation from ACC. If you need to let us know what hours you have worked, please complete the following ACC038 and email it to us.

ACC038 My weekly earnings information 


Medical certificate

If you need to submit a medical certificate, please attach it to an email and send it to us.


Travel and prescription reimbursements

If you have a reimbursement to submit for travel or prescriptions, complete the relevant form and email it to us.

ACC250 Travel expenses reimbursement

ACC249 Prescription reimbursement 



If you need help

For any other queries, please contact us on:

Phone 0800 101 996 (Monday to Friday, 8am to 8pm, Saturday and Sunday, 10am to 3pm)

Last published: 28 November 2023