Trouble registering or logging into MyACC
Find out what to do if you have issues with MyACC – our online service for managing your injury recovery and support.
On this page
MyACC makes it easy for you to manage your weekly compensation and injury claim online. You can use MyACC to get the help you need from us quickly and easily. Access MyACC from your phone, tablet, or computer. Join MyACC by completing the form.
Logging in to MyACC for the first time
If it's your first time using MyACC, have the unique registration code that has been sent by SMS text or email handy.
- Go to the 'Register for MyACC' page.
Register for MyACC
- Enter your seven-character registration code which is case sensitive.
- Enter your date of birth with the format DD/MM/YYYY.
If you requested your registration code to be sent via email but it has not been received, check your spam or junk mail folders.
If you're still having trouble call or email us.
Having trouble with logging in
Make sure you're at the MyACC login page and enter the email address and password or RealMe login you set at registration.
If you've forgotten your password or had more than three failed attempts at logging in, click ‘Forgot my password’ and a reset link will be sent to the email address we have registered for you.
If you're accessing MyACC from a device that is different from the one you registered with, or it's been some time since you logged into MyACC, you'll be sent a code to complete the login process.
The screen will note we've sent a code to your email address or mobile phone number.
This code is a six-digit numerical code and is different to the code sent you for registration.
Check your email spam and junk mail folders if the code does not arrive. And if you end up sending multiple attempts use the latest one.
The code will expire and must be used within 90 minutes of sending.
If you’re having issues with your RealMe login, visit the RealMe website for more information.
If you're looking for our other online services
If you're looking for online services for levy management or health providers, find out more on our online services page.