Trouble registering or logging into MyACC

Find out what to do if you have issues with MyACC - our online service for managing supports from us when you're injured.

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    MyACC is a new way for you to manage information about your injury and supports online.

    It's available by invitation for people receiving support or services from us, such as weekly compensation.

    If you're looking for information about online services for levy management or Providers find out more on our online services page.

    Our online services

    Register for MyACC

    If it's your first time using MyACC you'll need to register with the code that has been sent by SMS or email.

    1. Go to the 'Register for MyACC' page.
      Register for MyACC
    2. Enter your seven-character registration code which is case sensitive.
    3. Enter your date of birth with the format DD/MM/YYYY.

    If you've not received your registration code check your spam or junk mail folders.

    If you're still having trouble call or email us.

    Phone 0800 101 996

    Email claims@acc.co.nz

    Trouble with logging in

    Make sure you're at the MyACC login page my.acc.co.nz and enter the email address and password or RealMe login you set at registration.

    If you've forgotten your password or had more than three failed attempts at logging in – click ‘Forgot my password’ and a reset link will be sent to the email address we have registered for you.

    Multi-factor authentication

    If you're accessing MyACC from a device that is different from the one you registered with, or it's been some time since you logged into MyACC, you'll be sent a code to complete the login process.

    The screen will note we've sent a code to your email address or mobile phone number.

    This code is a six-digit numerical code and is different to the code sent you for registration.

    Check your email spam and junk mail folders if the code does not arrive. And if you end up sending multiple attempts – use the latest one.

    The code will expire and must be used within 90 minutes of sending.

    RealMe

    If you’re having issues with your RealMe login, visit the RealMe website for more information.

    Help - RealMe website

    Last published: 28 July 2020