Transport and getting around after an injury

If we cover your injury we may be able to help organise and pay for transport costs. This includes help to and from work, getting the children to school or transport while you’re out and about. 

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    Types of transport costs we can help with

    Depending on the type of transport you need, we can help pay for:

    • petrol
    • public transport (bus, train)
    • taxis and car rentals
    • changes to your vehicle (car modifications)
    • retraining for your driver's license
    • emergency transport.

    Using a private car

    If you’re using a private car or someone is driving you, we’ll pay 29 cents per km (GST incl.) towards petrol. You need to:

    • travel more than 80km in a calendar month
    • travel more than usual in the first 14 days after your injury. It has to be more than 20km one way.

    Taking public transport

    We can pay for your bus or train if you spend at least $45 on this in a calendar month.

    You'll need to keep your tickets and receipts so we can refund you.

    Organising a taxi or rental car

    We can organise and pay for a taxi or rental car if we decide it's the best solution for you. If you need more taxi chits, we also may be able to help you. 

    Changes to your vehicle

    If you can't use your vehicle because of your injury, we can help with modifications or contribute towards buying a more suitable vehicle.

    Re-training for your driver licence

    If your doctor tells you that you need to re-sit or change your driver licence because of your injury, we can pay for this.

    Emergency transport

    If you receive an invoice from your local District Health Board (DHB) for emergency service transport, talk to us. We may be able to help if it was for an injury we cover.

    How to apply for transport costs

    1. Talk to us first

      Before you apply call us or talk to your case owner.

      Contact us
    2. Download an application form

      We'll tell you which form you need to complete:

      ACC001 Request for assistance
      ACC250 Request for travel costs
    3. Include your tickets, receipts and bank details

      Include any public transport tickets and payment receipts when you apply. We also need your bank account number so we can pay you. This could be a letter or a deposit slip from your bank.
    4. Send us your application

      Send it to us by email or post, or drop it at your local ACC branch.

      Send us your application
    5. We'll call you to let you know our decision

      We usually take up to 21 days to make a decision about your application. If we accept your application, we’ll pay this into your bank account.

      If we decline your application, we’ll let you know why.

    We may need to do an assessment

    Sometimes we need more information due to the nature of your injury. We’ll organise an assessment for you with an independent assessor. We'll talk to you about all the details.

    When we get your application and assessment report, we look at:

    • advice from the assessor who looked at your transport needs
    • what you were able to do before your injury
    • tasks you can no longer do for yourself because of the injury
    • costs and benefits of public transport compared to private transportation options.

    Applying on someone else’s behalf

    If you want to apply for transport costs on behalf of someone, you’ll need to get their permission:

    Giving someone authority to act on your behalf

    Contact us

    If you have any problems or want to know more about how we can help, talk to your case owner or contact our claims team:

    Phone 0800 101 996 (Monday to Friday, 7am - 7pm)
    Email claims@acc.co.nz

    Send us your application

    If you live in Northland, Auckland, Waikato or Bay of Plenty:

    ACC Hamilton Service Centre 
    PO Box 952
    Hamilton 3240
    Fax 07 848 7091

    If you live in Taranaki, Manawatu-Whanganui, Hawke's Bay, Wellington or the South Island:

    ACC Dunedin Service Centre
    PO Box 408
    Dunedin 9054
    Free fax 0800 844 850

    Last published: 10 October 2017