We collect information you provide when you make a claim or pay levies. You can access the information we hold about you and ask us to correct any errors.
You can use our online tool to request access to:
Use our request access to personal information tool
We’ll refuse access to your personal information if we can't verify your identity or any of the following legislation applies:
Sections 27-29 of the Privacy Act 1993
If you request official information and personal or health information at the same time, we'll respond with separate replies for official information and the personal or health information.
If you have accessed your personal information and it's incorrect, you can request us to change it.
See our contact details
We’ll let you know when we have received your request and have started checking your information with the original author.
If we’re holding factually incorrect information we’ll:
Sometimes we may not be able to make the change you’ve requested. This is usually because it relates to opinion-based information eg a medical assessment. If this is the case we’ll:
Business contact centrePhone 0800 222 776Email firstname.lastname@example.org
Claims contact centrePhone 0800 101 996Email email@example.com
Provider contact centrePhone 0800 222 070Email firstname.lastname@example.org