We collect information you provide when you make a claim or pay levies. You can access the information we hold about you and ask us to correct any errors.
Get in touch with one of our teams.
See our contact details
You can ask for someone else’s information if you have their authority to act on their behalf.
Giving someone authority to act on your behalfGiving someone access to your levy account
You may need to verify your identity before we can give you access to this information. This could be by answering some questions or showing photographic identification at a local branch office.
We’ll acknowledge and respond to your request within 20 working days of the request being made.
We’ll refuse access to your personal information if we can't verify your identity or any of the following legislation applies:
Sections 27-29 of the Privacy Act 1993
If you request official information and personal or health information at the same time, we'll respond with separate replies for official information and the personal or health information.
If you have accessed your personal information and it's incorrect, you can request us to change it.
We’ll let you know when we have received your request and have started checking your information with the original author.
If we’re holding factually incorrect information we’ll:
Sometimes we may not be able to make the change you’ve requested. This is usually because it relates to opinion-based information eg a medical assessment. If this is the case we’ll:
Business contact centrePhone 0800 222 776Email firstname.lastname@example.org
Claims contact centrePhone 0800 101 996Email email@example.com
Provider contact centrePhone 0800 222 070Email firstname.lastname@example.org
Darryl, Digital team