Collecting your personal and health information

We collect personal and health information as part of what we do. We get it from several sources and securely store your information to keep it safe.

On this page

    Why we collect personal and health information

    We may collect information to help us:

    • support a complete claims database
    • operate under the Accident Compensation Act 2001
    • observe and assess the type, frequency, severity, and effects of injuries
    • with injury prevention
    • provide suitable rehabilitation, treatment and compensation
    • develop our policy under the Accident Compensation Act 2001
    • find out the cost of personal injury to society
    • set levies
    • manage the scheme
    • meet our health and safety duties.

    How we collect personal and health information

    We collect information from:

    This information can come through:

    • letters, forms and emails
    • telephone and face to face conversations
    • electronic file notes
    • common internet technologies such as cookies.

    How we store your personal and health information

    We keep your electronic personal and health information secure by:

    • making sure it’s protected from outside sources
    • making regular backups of our data
    • using the best security systems.

    We may use cloud computing to manage and store information. We operate our cloud computing according to New Zealand Government standards.

    Related legislation

    Section 279 of the Accident Compensation Act 2001
    Sections 197 to 200 of the Health and Safety at Work Act 2015

    For more information about privacy

    For more information about privacy you can contact our Information Centre.

    Email information@acc.co.nz
    Phone 04 816 7400

    If you have a question or concern about privacy, contact:

    The Privacy Officer
    Accident Compensation Corporation
    PO Box 242
    Wellington 6011

    Email Privacy.Officer@acc.co.nz
    Phone 04 816 7400

    Last published: 04/07/17