Our offices are open to the public in alert level 2 areas. Our Auckland and Hamilton offices are closed. Find more information in our COVID-19 section.

Collecting your personal and health information

We collect personal and health information as part of what we do. We get it from several sources and securely store your information to keep it safe.

Why we collect personal and health information

We may collect information to help us manage the scheme under the Accident Compensation Act 2001. This includes helping us:

support a complete claims database
observe and assess the type, frequency, severity, and effects of injuries
with injury prevention
provide suitable rehabilitation, treatment and compensation
develop appropriate policy
find out the cost of personal injury to society
set levies
meet our health and safety duties
run training and quality assurance activities.

How we collect personal and health information

We collect information from:

you
your health provider
your employer
anyone else related to your case.

This information can come through:

letters, forms and emails
telephone and face to face conversations
electronic file notes
common internet technologies such as cookies.

How we store your personal and health information

We keep your electronic personal and health information secure by:

making sure it’s protected from outside sources
making regular backups of our data
using the best security systems.

We may use cloud computing to manage and store information. We operate our cloud computing according to New Zealand Government standards.

Our transparency statement

This transparency statement explains how Integrity Services collect, use and share information gathered about members of the public or other entities (directly or indirectly). This is for the purpose of preventing, detecting and/or responding to potential fraud, waste and abuse of the ACC Scheme.

Transparency statement - Integrity Services (information gathering and public trust)