Most of our offices are now open and a Vaccine Pass is not required. Locations remaining closed: Hutt Valley, Porirua, Masterton, Greymouth, Alexandra, Whakatane, Whanganui.

Collecting your personal and health information

We collect personal and health information as part of what we do. We get it from several sources and securely store your information to keep it safe.

On this page

    Why we collect personal and health information

    We may collect information to help us manage the scheme under the Accident Compensation Act 2001. This includes helping us:

    • support a complete claims database
    • observe and assess the type, frequency, severity, and effects of injuries
    • with injury prevention
    • provide suitable rehabilitation, treatment and compensation
    • develop appropriate policy
    • find out the cost of personal injury to society
    • set levies
    • meet our health and safety duties
    • run training and quality assurance activities.

    How we collect personal and health information

    We collect information from:

    This information can come through:

    • letters, forms and emails
    • telephone and face to face conversations
    • electronic file notes
    • common internet technologies such as cookies.

    How we store your personal and health information

    We keep your electronic personal and health information secure by:

    • making sure it’s protected from outside sources
    • making regular backups of our data
    • using the best security systems.

    We may use cloud computing to manage and store information. We operate our cloud computing according to New Zealand Government standards.

    Our transparency statement

    This transparency statement explains how Integrity Services collect, use and share information gathered about members of the public or other entities (directly or indirectly). This is for the purpose of preventing, detecting and/or responding to potential fraud, waste and abuse of the ACC Scheme. 

    Transparency statement - Integrity Services (information gathering and public trust)

    Related legislation

    Section 279 of the Accident Compensation Act 2001
    Sections 197 to 200 of the Health and Safety at Work Act 2015

    Contact us

    For more information about privacy, or if you have a question or concern, contact us.


    The Privacy Officer
    Accident Compensation Corporation
    PO Box 242
    Wellington 6011

    Last published: 16 April 2019