How to apply for the new Sensitive Claims Service contract

What is the Sensitive Claims Service?

Through the Sensitive Claims Service, we provide fully funded support, treatment and assessment services for survivors of sexual abuse and assault. The current contract ends on 30 November 2024 and the new contract begins on 1 December 2024.   

The new contract will have a term of 3 years, 7 months, and one right of renewal of 2 years.

Who can deliver services?

Suppliers

Sensitive Claims Service contract owner who has overall responsibility and accountability for services delivered to kiritaki (clients). Suppliers are responsible for all personnel, named service providers and service providers that sub-contract to them, and for updating records and any reporting requirements outlined in the contract.

Named service providers

Provider who delivers counselling services, as defined by the Accident Insurance (“Counsellor”) Regulations 1999, that must be approved and named on the ISSC contract. This applies to the following professions: psychiatrists, psychologists, psychotherapists, counsellors, and social workers delivering counselling services.

Service providers

Other professions who provide non-counselling services can also deliver services to our kiritaki. They include registered nurses, occupational therapists, physiotherapists, dietitians, speech language therapists, and social workers.

There are separate application processes for each of these roles.

How to apply as a supplier

Any supplier wanting to provide services under the Sensitive Claims Service will need to tender for this new contract, even if you’re already an existing supplier. 

Suppliers will be required to submit their application based on the category that best suits them. 

Supplier categories

Large - Suppliers who intend to have 50 or more named service providers listed on their contract.

Medium - Suppliers who intend to have 10-49 named service providers listed on their contract.

Small - Suppliers who intend to have less than 10 named service providers listed on their contract.  

Steps to apply as a supplier

1. Create a supplier login on the Government Electronic Tender Service (GETS)
2. Subscribe to the tender notice and download the tender documents.   
3. Review the Request for Applications (RFA) document and all other relevant documents.  
4. Once you have read and understood the requirements, complete your application through the link provided on the GETS notice.  
5. Submit your application before the RFA close dates. 

How to apply as a named service provider 

To deliver services to our kiritaki, you must apply and be approved by us and named on a supplier’s contract prior to delivering services. This applies to all professions considered as named service providers:  counsellor, psychotherapist, psychologist, psychiatrist, or a social worker planning on delivering counselling services under the contract.  

Steps to apply as a named service provider

1. Start thinking about which Sensitive Claims Service supplier you’d like to work with. Check out our Find Support website for a directory of current ISSC suppliers. You are not required to have a supplier confirmed when you complete your application, but we recommend you begin the process as soon as possible. 
   Find Support directory of current ISSC suppliers 
   
2. Complete your application to become a named service provider. We recommend you review the RFA and service schedule to understand the requirements of the new Sensitive Claims Service service. 
   See GETS notice for more information 
3. Notify the Sensitive Claims Service supplier if you’ve been approved. 
    

Requirements for service providers delivering non-counselling services  

If you’re a registered nurse, occupational therapist, physiotherapist, dietitian, speech language therapist, or a social worker, you do not need to complete the named service provider application form. However, if you want to deliver services to kiritaki under the new Sensitive Claims Service contract, you will need to register with us to obtain a provider ID. If you already have an ACC Provider ID, you do not need to reapply.  

See GETS notice for more information 

Key dates

ISSC video - learn more about the tender

Further support