Injured? Don’t tough it out

Your injury can affect you and your whānau, so taihoa ake, and get help.

Video transcript for Ko wai mātou


D’Angelo Martin is standing in a hallway facing the camera. On the wall behind him are the words with Nau Mai Haere Mai, as well as two māori carvings.


D’Angelo Martin: Kia ora, we’re outside ACC let’s go meet them and see what they’re about.


D’Angelo turns around to walk away.

Screen cuts to a close up of the two māori carvings, and another māori carving which is above a door.

Screen cuts to D’Angelo walking towards the door, where Michelle Murray is waiting. He shakes her hand and they hongi.


D’Angelo: Tēnā koe.

Michelle: Tēnā koe. Nau mai haere mai, welcome to ACC. Tangohia ō hū (remove your shoes).


Screen shows Michelle walking into the room, while D’Angelo takes off his shoes.

Screen changes to show D’Angelo placing his shoes down next to Michelle’s.

Screen cuts to D’Angelo walking into the room to stand next to Michelle.


Michelle: Ko Michelle Murray tōku ingoa, he Tumu Pae Ora ahau (I am the Chief Māori and Equity Officer).

D’Angelo: Tēnā koe Michelle, he pai te tutaki atu ki a koe (it is nice to meet you). But tell us, ko wai koutou, who is ACC?


Screen shows close up of feathers in a girl’s hair.

Screen cuts back to show the girl wearing a kapa haka uniform and swinging poi.

Screen cuts back even further to show the girl smiling while sitting in a wheel chair.

Screen shows a man embracing a child.

Screen cuts to the man and his family gathered around a bench talking and the man accepting a piece of chocolate.

Screen cuts to close up of the man facing the camera, smiling while on the beach.


Michelle: Oh we are all across the motu, supporting injured people and supporting them to look after their whānau.

We are also in your communities, looking after you to stay safe and healthy.


Screen shows close up of D’Angelo as he asks Michelle another question.


D’Angelo: But if I do get injured how do I get that help?


Screen shows close up of Michelle as she answers D’Angelo’s question.


Michelle: If you get injured, go and get checked out and you can use a health provider, a doctor, a physio or ACC supports referral to rongoā Māori.


Screen shows close up of leaves on a tree.

Screen cuts to a rongoā Māori provider who is facing the camera, smiling, standing underneath the tree.

Screen cuts to a close up of the provider.

Screen cuts to the provider treating someone who is lying on a massage table.

Screen shows a wider view of the provider treating a person on the table. It shows the person lying on their front, covered in a blanket with their feet visible.


Michelle: Kei a koe, it’s up to you who you see, it doesn’t have to be a GP. So long as the health provider is registered with ACC, they can support you with your injury.


Screen shows close up of D’Angelo as he speaks with Michelle.


D’Angelo: You know, I can just hear my mates and whanaunga say but you know, we’re young and tough and we’ll be all good soon, or we don’t want to take time off mahi.


Screen shows over D’Angelo’s shoulder, to show Michelle as she answers his comment.


Michelle: We understand that but often accidents don’t just impact the injured person.


Screen shows man in high vis driving a forklift, picking up a container of recycled materials.

Screen cuts to the man in high vis sitting at a table, next to a woman in high vis. They both have a cup of tea in front of them and are talking.

Screen cuts to a side profile of a different man in high vis, with safety glasses on his head while he talks to someone off screen.

Screen shows a wider shot of all three people sitting at the table, talking.


Michelle: they also impact coworkers or whānau. So taihoa ake, go get checked out, go and get help.


Screen shows over D’Angelo’s shoulder, to show Michelle as she continues talking.


Michelle: And did you know ACC also supports up to 80% of your income in some cases?


Screen shows a taxi, parked on the side of the road as people walk past it.

Screen cuts to a wider view of the parked taxi as another taxi drives past it.

Screen cuts to a teacher sitting on the floor, with young children sitting in a circle with her. They are in a classroom with books and posters on the wall.

Screen cuts to a close up of hands folding a towel and putting it in the washing basket.


Michelle: We also support things like transport to appointments or work, child care and support around the whare when your whānau is unable to help.


Screen shows D’Angelo and Michelle facing each other, talking.


D’Angelo: Mīharo! (Amazing!) Thank you for inviting us into your whare.

Michelle: Kei te pai (it’s all good).


Screen shows a close up of D’Angelo who is facing the camera.


D’Angelo: You heard it here e te whānau. If you’re injured, don’t tough it out, taihoa ake and get help.


Screen changes to show the ACC logo and tagline He Kaupare. He Manaaki. He Whakaora. Prevention. Care. Recovery.

Injured? Taihoa ake, and get help

  1. Get help

    Get checked out by a doctor, physio, after hours medical centre, or hospital emergency department. 

  2. The treatment provider will make a claim

    They’ll fill out the right forms and make a claim to us on your behalf.
  3. Pay for part of the appointment

    If your injury is covered, we pay part of the first treatment provider appointment fee. You’ll need to pay the rest. This is set out by the ACC cost of treatment regulations. 

    Community Services Card holder? You may get a lower-cost visit to your GP. 

    Treatment we can help pay for
  4. We'll confirm if you’re covered

    If your claim is covered we’ll text you to let you know. If you don’t already have one you’ll need to find a health professional to provide ongoing care, like a physio or rongoā Māori practitioner.

    Injuries we cover
  5. Help with wages if you can’t mahi because of your injury

    We’ll pay up to 80% of your income while you recover, but that's not automatic - you’ll need to get set up for it online with MyACC.

    Learn about financial support
  6. How we tautoko you and your whānau

    Along with financial support and help funding treatment, we can also help with things like transport to get to your treatment appointments or work, childcare and help around the house.

    Find out what other support we provide

    If you want to kōrero about how we can help, contact us.

    Contact us