Some of our online services, including MyACC, will be down for maintenance over the Easter period. Please plan ahead. Learn more

Privacy

Read our privacy notice, framework and disclaimer. Understand how your privacy is protected and how to make a complaint about our privacy process.

Our privacy notice

We know your privacy is important to you. Handling your information with care and respect is important to us, too.

Our privacy framework

Independent reviews and legislation shape how we handle privacy.

Privacy disclaimer

When ACC collects, uses, stores, and discloses information, we comply with the Privacy Act 2020 and the Health Information Privacy Code 2020.

Privacy when you use our site

When you visit this website, we’ll collect statistical information. Any personal information you provide will be kept private.

Staying safe online

Learn how we communicate with you and how to spot a scam message.

Protecting privacy as a supplier or provider

If you're working with us, you have responsibilities when handling our clients' information.

Make a complaint about our privacy process

If you believe we haven’t respected your privacy, you can make a complaint.

Voice verification

Our voice verification service is available when you call our claims team to verify your identity faster using your voice.