What to do if you or someone you care for is injured
This could be at your doctor, physiotherapist, an after hours medical centre or the hospital emergency department.
The treatment provider will make a claimOne less thing for you to worry about. They’ll fill out the right forms and make a claim to us on your behalf.
Pay for part of the appointmentIf the injury is covered, we pay part of the health provider appointment fees. You’ll need to pay the rest. This is set out by the ACC cost of treatment regulations. Ask the health provider about their fees.
Treatment we can help pay for
We'll confirm if you’re coveredIf your claim is covered we’ll text you and let you know. We may also send a letter, usually within a week. If you don’t already have one you’ll need to find a health provider to provide your treatment, like a physiotherapist.
Injuries we cover
How we support you and your whānauAlong with financial support if you can’t work or have a permanent injury, we can pay for things like transport to get you to appointments or work, childcare and help around the home.
Find out what support we provide
Get paid if you can’t workWe’ll pay up to 80% of your income while you recover. This is called weekly compensation and it’s not automatic - you’ll need to get set up for it. You can do this using your MyACC account. If you haven't used MyACC before or received a registration code to join, you'll need to call us to apply for weekly compensation.
What we cover
Injuries aren’t always physical. Cover can apply to mental injury, support for sexual abuse, and financial help for injury causing death. We can also help if you’re injured overseas or a visitor to New Zealand.
How we manage claims
Find out how we make cover decisions, assess claims and protect sensitive claim information.
Resolve an issue
If you need help navigating ACC there are options to ensure you get the advice and support you need. If you're unhappy with our service or a decision we’ve made, there are different ways to resolve the issue or make a complaint.
Rongoā Māori services
As part of your injury rehabilitation you can request rongoā Māori services.