If you are due a refund

If you’ve paid too much on your ACC levy, you get a refund. We work it out automatically and pay it directly into your bank account.

Providing us your bank account number

If you're due a refund, we’ll send you a notice to let you know how much you’re owed. Any refund will be automatically paid into your nominated bank account. We will let you know if we need your bank account details.

You can securely provide us with your bank details through MyACC for Business. We'll process your refund and pay it to your bank account.

Log in to MyACC for Business

You can provide us your bank account detail by doing one of the following:

  • log in or register for MyACC for Business and add your bank account on the ‘Profile’ tab. If you have a tax agent or advisor, they can add a refunds-only bank account on your behalf
  • phone or email us to add a bank account: 


0800 222 776

We no longer do refunds by cheque.

Log in or register for MyACC for Business

Staying safe against scams

Our refund notices will come through via letter, email, or SMS, which is why it’s important those details are kept up to date.

There’s a couple of email addresses we send our communications from the following two email addresses:



We send our SMS messages from 5837. If you’ve received an email or SMS message informing you of an ACC refund from a different email address or phone number, double check your account on MyACC for Business or give one of our friendly team a call.

Only confirm or provide personal information within MyACC for Business or with an ACC staff member.

For more information on protecting yourself and your business safe from scams, visit CERT NZ.


Last published: 20 February 2024