Get started with MyACC

Kia ora, MyACC is how you manage your claim online. Getting started is quick and can save you time later. Let’s show you how. 

MyACC is secure and mobile-friendly. Once you’re registered, you can check your claim, update your details, and request support — all in one place, at any time. 

You can use MyACC if you have an ACC claim and you’ve received a registration code by email or text message. Some claims can’t be viewed in MyACC, so check with us if you’re unsure. 

To get started, read the email or text message we sent you, grab the code from it, and enter this, along with your date of birth, as shown on screen. Then select the ‘register’ button. 

On the next screen, check your details. If anything here needs changing, you can do this once you’ve finished registering. 

Next, create your account using an email address, mobile number, and password. If you have a RealMe login you can use that to create an account instead.   

Take a moment to read the ‘terms of use’ so you know how MyACC works. You'll be taken to a page on the ACC website to read these.  Once you have read them, return to the MyACC tab on your computer or use the back function if you are on your mobile. Once you’re done, tick the box to confirm you agree. 

Once you’ve created your account, you will get a text or email confirming this. You’ll see your contact details on screen. Check they are correct or update them so we can reach you. Then select ‘finish’ 

This next step covers your rights and responsibilities – what you can expect from us and what we’ll expect from you. It helps make sure there are no surprises later. Have a read, tick the box and select ‘confirm’. 

You may be taken to the ‘injuries’ page, where we’ll ask for your authorisation to collect information related to your injury. To support your recovery, we sometimes need to get information about you from other people and organisations, like your employer or health provider. Clicking ‘read the terms’ here takes you to our ‘privacy notice’ explaining how that works and how we keep your information safe. When you’re ready, tick the box to confirm you’re happy for us to do this, then click the ‘authorise’ button. 

Ka pai! Great, you’re all set — you can start using MyACC straight away to manage your claim and request support. 

Head to my.acc.co.nz to get started. Check out our other videos for tips on using MyACC - so you can get back to what matters, sooner. 

Ka kite anō - see you again!