Get started with MyACC

MyACC makes it easier to manage your claim online. You can request support, update your details, and view important claim information using your mobile, tablet, or computer. Once you’re registered, you can do these things - and more - online whenever it suits you.

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    Video | How to register for MyACC

    Video transcript for How to register for MyACC

    ACC-branded title screen appears with the text: 

    How to register for MyACC 
    my.acc.co.nz 

    Voiceover: "Kia ora, MyACC is how you manage your claim online. Getting started is quick and can save you time later. Let's show you how."  

    On-screen text appears: 

    Use MyACC to: 

    • Check your claim 

    • Update your details 

    • Request support 

    • Apply for weekly compensation 

    Voiceover: "MyACC is secure and mobile-friendly. Once you're registered, you can check your claim, update your details, and request support, all in one place, at any time."  

    On-screen text: 

    You can use MyACC if you have: 

    • An ACC claim 

    • A registration code from ACC 

    Voiceover: "You can use MyACC if you have an ACC claim and you've received a registration code by email or text message. Some claims can't be viewed in MyACC, so check with us if you're unsure."  

    Register for MyACC screen displayed 

    The registration code field, date of birth field, and Register button are highlighted. 

    A note appears: "This is an example profile to show how it works. All names and claim numbers are made up."  

    Voiceover: "To get started, read the email or text message we sent you, grab the code from it, and enter this, along with your date of birth, as shown on screen. Then select the 'register' button."  

    Personal details page displayed. 

    The page shows the claimant's details for review. 

    Voiceover: "On the next screen, check your details. If anything here needs changing, you can do this once you've finished registering."  

    Create your account screen is displayed. 

    Email address, mobile number and password fields are shown. 

    Voiceover: "Next, create your account using an email address, mobile number, and password."  

    The screen then displays the RealMe sign-in option. The Register with RealMe button is highlighted. 

    Voiceover: "If you have a RealMe login you can use that to create an account instead."  

    User returns to Register with email. 

    User selects the Terms of Use. 

    The MyACC terms and conditions webpage opens. 

    The user returns to MyACC and the Terms of use checkbox is highlighted. The user ticks the box and selects Next. 

    Voiceover: "Take a moment to read the terms of use so you know how MyACC works. You'll be taken to a page on the ACC website to read these. Once you have read them, return to the MyACC tab on your computer or use the back function if you are on your mobile. Once you're done, tick the box to confirm you agree."  

    Contact details page displayed. 

    User scrolls down page. The Finish button is highlighted. User selects Finish. 

    Voiceover: "Once you've created your account, you will get a text or email confirming this. You'll see your contact details on screen. Check they are correct or update them so we can reach you. Then select 'finish'."  

    MyACC home page displayed. Rights and responsibilities prompt appears and is highlighted. 

    The user selects Read and confirm now and opens the Confirm that I understand my rights and responsibilities page on MyACC. Read the terms is highlighted. User selects read the terms and opens the Your rights and responsibilities page on the ACC website. The user returns to MyACC, ticks the confirmation box and select Confirm.  

    Voiceover: "This next step covers your rights and responsibilities, what you can expect from us and what we'll expect from you. It helps make sure there are no surprises later. Have a read, tick the box and select 'confirm'." 

    Injuries page displayed 

    User is taken to an injury page and scrolls down to the Authority to collect your information section. 

    A box is highted with the text “Your ACC claim form has given us authority to collect information about your claim. Please read and confirm that you understand what information we might need to collect to support your recovery. Read and confirm now” 

    User selects Read and confirm now. 

    User is taken to the Authorise ACC to collect information about me page on MyACC. 

    The Read the terms link is highlighted. User selects Read the terms. 

    User is taken to Our privacy notice page on the ACC website.  

    User returns to the Authorise ACC to collect information about me page on MyACC. 

    The confirmation checkbox is highlighted. User ticks the box. Authorise button is highlighted. User selects Authorise. 

    Voiceover: "You may be taken to the Injuries page, where we'll ask for your authorisation to collect information related to your injury. To support your recovery, we sometimes need to get information about you from other people and organisations, like your employer or health provider. 

    Clicking 'read the terms' here takes you to our privacy notice explaining how that works and how we keep your information safe. When you're ready, tick the box to confirm you're happy for us to do this, then click the 'authorise' button."  

    MyACC home screen displayed 

    The user is successfully registered. 

    Voiceover: "Ka pai! Great, you're all set. You can start using MyACC straight away to manage your claim and request support."  

    ACC-branded closing screen appears with the text: 

    Manage your claim and request support with MyACC 
    my.acc.co.nz  

    Voiceover: "Head to my.acc.co.nz to get started. Check out our other videos for tips on using MyACC, so you can get back to what matters, sooner. 

    Ka kite anō, see you again!"  

    If you have an ACC claim and you've received a registration code by email or text, you can get started with MyACC now. Registration is quick and easy.

    Register for MyACC now

    What can I use MyACC for?

    MyACC makes it easier to stay on top of your claim and manage common tasks online. With MyACC you can:

    Manage your claim online

    • view important claim information
    • see your weekly compensation payments
    • update your contact details

    Request support

    • apply for weekly compensation if you can’t work because of your injury
    • request support, including transport, equipment or reimbursements
    • upload new medical certificates 

    Keep ACC updated

    • report any work hours and income
    • use Live Chat to get help
    • find contact details for the person or team managing your claim

    Already registered? Get tips for using MyACC

    Who can use MyACC?

    Most people with an ACC claim can register for MyACC  if they’ve received a registration code by email or text message.

    You won't be able to use MyACC if:

    • your claim was lodged before 2007
    • you're under 16 years old
    • you're managing a claim on behalf of someone else, such as a child, family member, or client
    • your employer uses another organisation to manage injury claims

    Not all workplaces use ACC to manage injury claims

    Some workplaces use third party to manage injury claims, rather than ACC. This means you may not be able for MyACC. Check with your employer if you’re unsure.

    Alternatives to MyACC

    There are other ways to manage your claim and get support from us.

    Learn about alternatives to MyACC

    Contact us

    If you prefer to talk to us, call our contact centre or the recovery team managing your claim.  

    Phone 0800 101 996 (Monday to Friday, 8am to 6pm)

    Last published: 11 August 2026