Navigation Services
Navigation Service was set up to give the public free, independent advice or guidance if they find the ACC system difficult to navigate.
We also have Te Ara Tuhono – our Kaupapa Māori Navigation Service which is delivered regionally through trusted Māori providers.
On this page
What is the Navigation Service?
We established the Navigation Service because sometimes injured people want support from someone external to ACC. They may have become lost within our sometimes complex policies and processes and are not getting the help and support they need.
The organisations are independent of us and can offer free advice and guidance about an ACC claim. Anyone needing ACC-related support can contact any of the organisations directly to ask for help.
Find a Navigation Service provider
Way Finders
Way Finders are a national phone and email-based service that is ready to listen and help you progress your ACC query. They can help with a wide range of claim-related questions and issues. They can also help you understand what ACC entitlements are available. Their aim is to ensure you get what you need from ACC, so you can stay focused on your rehabilitation and recovery.
Phone 0800 273 030
Email queries@wayfinders.org.nz
Workplace Injury Advocacy Service
The Workplace Injury Advocacy Service have been providing phone-based support since 2005. They are union-based with expertise in work-related injuries and issues. They also have strong relationships and specialist expertise in dealing with Third Party Insurers who manage claims on behalf of us and many Accredited Employers.
Service available to all ACC customers and people from all backgrounds.
Workplace Injury Advocacy Service website
Phone 0800 486 466
Email advocacy@nzctu.org.nz
Te Ara Tūhono – The Connecting Path
Te Ara Tūhono aims to improve the experiences of Māori and their whānau when they access our services and support.
These Māori Health providers are delivering a regional-based Navigation Service. This gives our kiritaki Māori (Māori clients) technically correct advice, delivered in a culturally appropriate way, through an easy to access and trusted provider.
We are creating a more equitable ACC for Māori, which will benefit all New Zealanders.
Te Ara Tūhono providers
Te Ika-a-Māui (North Island)
Te Hiku Hauora
Kaitaia
Phone 0800 808 4024
Email tehiku.outreach@tehikuhauora.nz
Hauora Hokianga
Hokianga
Phone 0800 100 079
Email referrals@hauorahokianga.org.nz
Ringa Atawhai Mātauranga
Whangārei
Phone 0508 NAVIGATE (628 442 83)
Email navigate@ram.org.nz
Te Rūnanga o Ngāti Whātua – Te Hā Oranga
Tāmaki Makaurau Central/North
Phone 0800 MY TE HA (0800 698 342)
Email referrals@tehaoranga.co.nz
Whānau Ora Community Clinic
Tāmaki Makaurau South
Phone 0800 123 247
Email acc.whanauora@toa.org.nz
Whare Tiaki Hauora
Tāmaki Makaurau South
Phone 0800 024 321
Email tuuhono@wharetiakihauora.org.nz
Manukau Urban Māori Authority
Tāmaki Makaurau South
Phone 0800 866 862
Email acc@muma.co.nz
Hoani Waititi Marae Trust
Tāmaki Makaurau West
Phone 0800 WAITITI (0800 9248 484)
Email reception@hoaniwaititi.co.nz
Ngāruahine Iwi Health Service
Manaia/New Plymouth
healthpoint.co.nz/gps-accident-urgent-medical-care/gp/ngaruahine-iwi-gp-clinic/
Phone 0508 367 648
Email referrals.acc@ngaruahine.org
Te Ahi Kaa Indigenous Solutions
Pukekohe/Bombay South
Phone 0800KAIWHAKATERE (0800 524 942)
Email admin@teahikaa.co.nz
Te Korowai Hauora o Hauraki
Thames
Phone 0508 835 676
Email accnavigator@korowai.co.nz
ĀKI Innovations
Kirikiriroa
Phone 0508 AKI INN (0508 25 44 66)
Email kiaora@aki.nz
Tūwharetoa Health
Taupō
Phone 0800 WHARIKI (0800 9427 454)
Email info@thct.co.nz
Te Rūnanga o Ngāti Pikiao Trust
Rotorua
Phone 0800 NAV ACC (628 222)
Email navigateACC@pikiaorunanga.org.nz
KŌ Kollective Trust
Ōpōtiki
Phone 0800 NAV ACC (628 222)
Email navigateACC@ko-kollective.nz
Poutiri Wellness Centre
Te Puke
Phone 0800 NAV ACC (628 222)
Email navigateACC@poutiri.org
Ngāti Kahu Hauora
Tauranga
Phone: 0800 NAV ACC (628 222)
Email navigateACC@ngatikahuhauora.co.nz
Waiariki Whānau Mentoring Trust
Whakatane, Tokoroa, Tauranga
Phone 0800 NAV ACC (628 222) or 0800 MY WHANAU (699 426 28) for after hours support.
Email navigateACC@waiarikiwhanau.org.nz
Te Ika Whenua Hauora
Murupara
healthpoint.co.nz/mental-health-addictions/mental-health/te-ika-whenua-hauora-incorporated-society
Phone 0800 NAV ACC (628 222)
Email acc@tiwh.org.nz
Huarahi Pai Whānau Services
Tikitiki
Phone 0800 924 278
Email navigate@hpwhanau.com
Ngāti Porou Oranga
Ruatōria/Gisborne
ngatiporou.com/nati-biz/our-community-services
Phone 0800 833 502
Email wo@tronp.org.nz
Te Rūnanga o Tūranganui a Kiwa
Gisborne
Phone (06) 867 8109
Email kaiurungi@trotak.iwi.nz
Te Oranganui
Whanganui
Phone 0800 202 004
Email referrals@teoranganui.co.nz
Whanake Rangitāne o Manawatū Trust
Palmerston North
Phone 0800 WHANAKE (0800 942 6253)
Email referrals@whanakerangitaane.co.nz
Te Ara Tūhono providers
Te Waipounamu (South Island)
Purapura Whetū
Ōtautahi
Phone 0800 TUHONO (0800 884 666)
Email tearatuhono@pw.maori.nz
Te Rūnanga o Ngā Maata Waka
Ōtautahi
Phone 0800 NMW ACC NAV (0800 669 222)
Email accnavigation@maatawaka.org.nz
Ārai Te Uru Kōkiri Training Centre
Ōtepoti
Phone 0800 455 330
Email acc@kokiricentre.co.nz
Mana Tāhuna Charitable Trust
Tāhuna
Phone 0508 TAHUNA (0508 824 864)
Email acc@manatahuna.co.nz
What other options are available?
If you need help navigating ACC there are multiple different options available to you. You can choose someone to talk to us about your claim on your behalf and give them different levels of access.
You're also able to use Alternative Dispute Resolution (ADR). ADR is an umbrella term used to describe methods for resolving disputes and can include mediation, conciliation, and facilitation.
ADR provides whoever is looking after the dispute and the customer with an opportunity to engage in meaningful conversations with an independent party to find a way forward or resolution without the need for a more formal review hearing.