Get help navigating ACC
If you need help understanding ACC or sorting out an issue, you can get free, independent support. We call these services ‘Navigation Services.’
On this page
How Navigation Services can help you
Navigation Services are free, independent of ACC and have national and local coverage. Contact them directly for help with ACC.
You and your whānau can get help to:
- understand your ACC claim and the support you may be able to get
- understand an ACC decision
- work through a problem with your claim
- understand what you can do next
- communicate with ACC.
Get support nationally or if you’d like something local, Te Ara Tūhono provides regionally based services. Choose the support option that works for you.
National Navigation Services
Get support by phone or email from anywhere in New Zealand.
Contact either of the national Navigation Service providers for free, independent help with ACC.
Way Finders
Way Finders can help you with a with a wide range of ACC questions, claims and issues. Support is available by phone and email.
Phone 0800 273 030
Workplace Injury Advocacy Service
Workplace Injury Advocacy Service has specialised knowledge of work-related injuries and can help you navigate ACC, Accredited Employers, and third-party insurers.
Workplace Injury Advocacy Service website
Phone 0800 486 466
Email advocacy@nzctu.org.nz
Te Ara Tūhono – Navigation Services in your community
Te Ara Tūhono is a service providing local, face-to-face support that can help you with your individual circumstances, including your cultural needs.
Find support near you
Last published: 11 November 2026