Our call centres will be closed 25 to 26 December 2023 and 1 to 2 January 2024. For more details on site and call centre closures over the Kirihimete Christmas period, visit contact us

Are you receiving weekly compensation over the holiday period?  View our weekly compensation payments dates.

Contact us

If you need help or have a question, get in touch with one of our teams, or find an ACC site near you. You can also make a request for information, apply for a decision review or report fraud.

Our three main contact centres are open Monday to Friday, 8am to 6pm.

Holiday opening hours

If you're overseas and need to contact our claims team, you can call us on +64 7 848 7400.

For sensitive claims covering sexual abuse and assault, call us on 0800 735 566.

Talk to us or make a complaint

If you haven’t received the service you expected, contact us to discuss your concerns. You can also make a complaint with us or through an independent organisation.
Make a complaint

Request an independent review

As an ACC customer, you can apply for a review of decisions we make about your claim or levy invoice. Learn about the independent review process and how to apply.
Getting a decision reviewed

Find a site

Find your nearest ACC location. You can find site opening hours and address details.
Find an ACC site

Official Information Act requests

The Official Information Act allows New Zealanders to have access to official information held by governments and government agencies.
Make an Official Information Act (OIA) request

Request for personal information

You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll need to verify your identity first.

If your personal information is incorrect, you can ask us to change it.
Request personal information

Reporting suspected fraud

If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud