Some of our online services, including MyACC, will be down for maintenance over the Easter period. Please plan ahead. Learn more

Contact us

If you need help or have a question, get in touch with one of our teams, or find an ACC site near you. You can also make a request for information, apply for a decision review or report fraud.

Our customer call centre and sites will be closed during the Easter break, from Friday 3 April to Monday 6 April. Our call centre reopens at 8am on Tuesday 7 April.  

 

Our three main contact centres are open Monday to Friday, 8am to 6pm.

For claim enquiries, you can call us on:  0800 101 996.

For business enquiries, you can call us on:  0800 222 776.

For provider enquiries, you can call us on:  0800 222 070.

If you're overseas and need to contact our claims team, you can call us on +64 7 848 7400.

For sensitive claims covering sexual abuse and assault, call us on 0800 735 566.

Claims 0800 101 996
Business 0800 222 776
Providers 0800 222 070

Talk to us or make a complaint

If you haven’t received the service you expected, contact us to discuss your concerns. You can also make a complaint with us or through an independent organisation.
Make a complaint

Request an independent review

As an ACC customer, you can apply for a review of decisions we make about your claim or levy invoice. Learn about the independent review process and how to apply.
Getting a decision reviewed

Find a site

Find your nearest ACC location. You can find site opening hours and address details.
Find an ACC site

Official Information Act requests

The Official Information Act allows New Zealanders to have access to official information held by governments and government agencies.
Make an Official Information Act (OIA) request

Request for personal information

You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll need to verify your identity first.

If your personal information is incorrect, you can ask us to change it.
Request personal information

Reporting suspected fraud

If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud