Alternatives to MyACC
You may not want to use MyACC to request support, or maybe you haven’t received a registration code from us and that’s okay.
There are other ways to apply for support like weekly compensation, travel costs and help with everyday tasks around the home.
On this page
MyACC planned maintenance
From 4pm on 2 April MyACC will be unavailable. It’ll be back from 8am on 7 April. Learn more
What to do if you’ve received a MyACC registration code
If you’ve received a message confirming we’ve accepted your injury claim, it is likely you will have also received an email or sms text message with a registration code and instruction on how to register for MyACC.
If your code has expired, contact us and we may be able to send you a new one.
Not able to, or simply don't want to use MyACC? That's okay — there are other ways to request support, including weekly compensation.
Contact us
If you have any problems or want to know more about how we can help, talk to your recovery team or contact our claims team:
Phone 0800 101 996 (Monday to Friday, 8am to 6pm)
Email claims@acc.co.nz
Last published: 9 March 2026