Alternatives to MyACC

You may not want to use MyACC to request support, or you may not have received a registration code from us to register an account and that’s okay.  

There are other ways to apply for support like weekly compensation, travel costs and help with everyday tasks around the home.

On this page

    What to do if you have received a MyACC registration code

    If you’ve received a message confirming we have accepted your injury claim, it is likely you will have also received an email or sms text message with a registration code and instruction on how to register for MyACC.

    If your code has expired, contact us and we may be able to send you a new one.

    Not able to, or simply don't want to use MyACC? That's okay - there are other ways to request support, including weekly compensation. 

    Applying for weekly compensation

    We can help cover your income if you can’t work or some or all your usual tasks for more than a week due to your injury and have a medical certificate showing this.

    If we are covering your injury claim, we can pay up to 80% of your income as weekly compensation if you can’t work . This means you'll still get paid while you recover.

    There are two ways to apply for weekly compensation.

    • Using MyACC
    • Over the phone with our team

    If you’re unable to use MyACC, contact your recovery team or our contact centre to get set up for weekly compensation.

    Phone 0800 101 996

    Learn more about weekly compensation

    Travel and prescription reimbursements

    If we cover your injury, we may be able to contribute to expenses when you travel for treatment, rehabilitation and work. We can also help with costs toward treatment and prescriptions for your injury.

    Request reimbursement by completing the relevant form and emailing it to us. We’ll make a decision about your application as soon as we can.

    Travel expenses reimbursement (ACC250)

    Prescription reimbursement (ACC249)


    Submitting a medical certificate

    To submit a medical certificate, please attach it to an email and send to us. Make sure you email your new medical certificate to us before the current one expires to ensure your weekly compensation continues to be paid.


    Returning to work

    Weekly compensation payments reduce when you partially return to work and also receive income from your employer. You’ll need to let us know what hours you work each week by completing the ACC038 and emailing it to us.

    Provide my weekly earnings information (ACC038)


    If we cover your injury we can help with aids and equipment, childcare and education, transport, accommodation, and counselling and therapy. Contact the recovery team managing your claim if you would like to talk about support to help your recovery.

    Types of ongoing support

    Contact us

    If you have any problems or want to know more about how we can help, talk to your recovery team or contact our claims team:

    Phone 0800 101 996 (Monday to Friday, 8am to 6pm)

    Send us your application

    If you live in Northland, Auckland, Waikato or Bay of Plenty:

    ACC Hamilton Hub 
    PO Box 952
    Hamilton 3240

    If you live in Taranaki, Manawatu-Whanganui, Hawke's Bay, Wellington or the South Island:

    ACC Dunedin Hub
    PO Box 408
    Dunedin 9054

    Last published: 11 April 2024