Key contacts

Know where to go and who to contact to get information from ACC when you need it.

On this page

    Invoicing questions

    We have a section dedicated to invoicing and payments, including how to sort out invoice and payment problems. Find an answer to your query there, or contact us directly if you need more help. Our contact details are at the bottom of this page.

    Invoicing us

    Information on legislation, contracts and procedures

    Your Engagement and Performance Managers and Strategic Partners will work with you as a health provider or supplier to understand how we work. We have people in various locations in Aotearoa New Zealand. Find someone close to you. 

    Contact our provider relationship team

    Ordering stationery online

    In most instances, you’ll find the forms and documents you’ll need in our library of resources.

    Provider resources

    If you are unable to work electronically with us, you can order essential documents through ECOS online.

    ECOS ordering quick guide

    Dental providers need to order their ACC42 and ACC37 (manual invoicing) forms through the ECOS online store.

    To register with ECOS call them.

    Phone 0800 802 444

    Updating your details

    Let us know any time your contact details change, including if you move clinics.


    Feedback and suggestions

    We value your feedback and suggestions. 

    Each page on our website has a feedback tab to make it easy to share your feedback about our web pages online.

    You can share your thoughts on our learning resources by email.


    For other queries, our provider helpline phone and email details are below.

    Contact us

    If you have any questions, contact us:

    Phone 0800 222 070 (Monday to Friday, 8am to 6pm)

    Last published: 27 July 2022