Christmas and New Year opening hours and pay dates

We have reduced hours over the holiday period and are closed on public holidays. Your payments from us may be paid early. See more details.

Ā mātou whakahaere mō tō kerēmeHow we manage your claim

Find out how we manage and assess your claim, and make cover decisions. You can manage your recovery online with MyACC.

Learn about MyACC
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How we make cover decisions based on legislation

When ACC gets your claim, we look at the rules set out in the Accident Compensation Act 2001 to see if we can cover your injury.

How we assess claims

We use a system that allows us to identify and fast-track the acceptance of straightforward claims. Our people review and assess complex claims.

Explaining your claim information

If you want to access the information ACC holds about you, you can request a copy of your claim file, which contains information about your claims.

How we protect sensitive claims information

If you have a sensitive claim, it can be particularly important to know how ACC protects your information and respects your privacy.