Christmas and New Year opening hours and pay dates

Contact centre hours

Local ACC office hours

All ACC locations around the motu will be closed to the public from 5pm Thursday 24 December 2026. We will reopen on Thursday 7th January 2027.

Collections Recoveries and Administration team hours

The Collections Recoveries and Administration team will be closed from 5pm on Wednesday 23 December 2026. They will reopen on Thursday 7 January 2027.

Payments over the holidays

We may make weekly compensation and independence allowance payments earlier than usual over the Christmas period because of public holidays. 

This means there may be more than a week between your holiday-period payment and your next usual payment. 

We’ll publish the holiday payment dates as soon as they’re confirmed.

Extra income from your employer over the holidays

If your employer pays you for a public holiday or other holiday pay while you are receiving weekly compensation, please call and tell us. This is classed as income and will impact your weekly compensation. The public holidays over this period are: 

• Friday 25 December 2026 
• Monday 28 December 2026 (Boxing Day observed) 
• Friday 1 January 2027 
• Monday 4 January 2027 (Day after News Years Day observed) 

If you receive a Christmas bonus, please call to tell us straight away.    

If you get any income while also receiving weekly compensation, we’ll need to adjust your weekly compensation, so you don’t get overpaid. If you’ve been overpaid weekly compensation, we’ll ask for it to be repaid.    

Extra income from your employer over the holidays

If your employer pays you for a public holiday or other holiday pay while you are receiving weekly compensation, please call and tell us. This is classed as income and will impact your weekly compensation. The public holidays over this period are 24 and 25 December, and 1 and 2 January.    

If you receive a Christmas bonus, please call to tell us straight away.   

If you get any income while also receiving weekly compensation, we’ll need to adjust your weekly compensation, so you don’t get overpaid. If you’ve been overpaid weekly compensation, we’ll ask for it to be repaid.