Christmas and New Year opening hours and pay dates

Local ACC office hours

All ACC locations around the motu will be closed to the public from 5pm on Wednesday 24 December 2025. We will reopen on Monday 5 January 2026. 

Collections Recoveries and Administration team hours

The Collections Recoveries and Administration team will be closed from 5pm on Tuesday 23 December 2025. They will reopen on Wednesday 7 January 2026. 

Provider relationship team hours

The provider relationship team will be closed from 5pm on Tuesday 23 December 2025. They will reopen on Wednesday 7 January 2026. 

Weekly compensation payments over the holidays

We may make earlier weekly compensation payments during the Christmas period because of public holidays. 

This means you may have more than a week between a payment over the holiday period and your next usual payment. See the payment schedule below or check MyACC for your payment dates. Payment dates will go back to normal from Monday 5 January 2026. 

Extra income from your employer over the holidays

If your employer pays you for a public holiday or other holiday pay while you are receiving weekly compensation, please call and tell us. This is classed as income and will impact your weekly compensation. The public holidays over this period are 24 and 25 December, and 1 and 2 January.    

If you receive a Christmas bonus, please call to tell us straight away.   

If you get any income while also receiving weekly compensation, we’ll need to adjust your weekly compensation, so you don’t get overpaid. If you’ve been overpaid weekly compensation, we’ll ask for it to be repaid.