Careers at ACC
Challenge yourself, change lives.
Video transcript for Challenge yourself, change lives
I truly believe ACC is a national treasure. And the reason why I say this is because it is the only unique scheme in the world where regardless of who you
are, if you're injured, we provide support for you.
It's a huge deal to be a part of someone's journey, even if it is just for a short time. I've learned to listen without judgment and learn to meet people where they are on their journey.
You have to want to help people. You have to want to support people. And you have to know how to support people with empathy.
Everyone brings their own strengths.
Instead of competing, we lift each other up. There's trust and shared commitment to doing meaningful mahi. So that kind
of environment makes showing up every day something to look forward to.
I'm really proud of the path that I've been able to take at ACC. I started as a customer experience representative. From
there, I did leadership courses and I was able to become a channel support adviser.
Since being here, I've definitely stepped outside my comfort zone and I think that's another great way that ACC is supporting our Kahi to develop and
it's been fantastic in terms of my personal development.
I've learned so much about myself, how to serve others, and just how to be a strong MAI leader. It's been life-changing.
We've got lots of people that have been in ACC for 5, 10, 20 years. You know, that's always a good sign the organization has got some really sound
values and a good foundation. At this point in time, we uh we are guardians for the ACC scheme. You know, we're stewards for it and we need, you know, have a responsibility there to carry it
on and make sure it's in a good shape for future generations.
I think the moment it really hit home for me was when I realized that this work, it's about building something for
my tamariki and for my mokapuna. And that's when it really shifted from being a job to a purpose.
My advice for someone thinking of joining ACC is you got to have that passion. You got to have that drive. You got to be committed to make change.
At ACC, we’re here for New Zealanders when they need us most. In this video, our people share what it’s like to be part of ACC, the impact we make, the values that guide us and the opportunities to grow while making a difference.
Video transcript for Service Delivery
When I was looking at this role, I was looking for something
where I can challenge myself.
I was looking for a team that would be
able to support me with that as well.
When I first applied for ACC,
it was in the Contact Centre and I applied thinking that it is
definitely a place I could grow,
and I could see
myself at for a long time.
And since joining, it has
definitely met those expectations.
So working in Recovery Admin,
what we like to say is that we're the
grease behind the gears.
So we do a lot of helping
behind the scenes that a lot of people wouldn't see.
We have always got the clients back
and it's something that we take pride in.
What makes this role important to me are
the human faces behind the data.
Behind every number
that I actually calculate<
is a New Zealander that is relying on me,
and that's what makes it worthwhile.
As a Recovery Coordinator you also
work out in the community.
You are actively engaging with multiple
different relationships during the day,
so it is quite a social role.
As a Customer Experience Representative,
we're the first point of contact
for clients calling in.
I think my biggest passion is
connecting with other people.
What gives me a strong sense of purpose
is knowing that I'm the one
that can help assist these clients
and just possibly turn their struggle
into a brighter day.
ACC is very unique.
You can go home and you can be happy that
you've made an impact to someone's life.
Just knowing that the work I do has that
lead-on effect to helping New Zealanders
is very fulfilling at the end of each day.
If you want to show up to
this place and be yourself,
this is the perfect environment.
Everyone's accepting of who you are.
It doesn't matter what you do, what you like.
From the minute I started at ACC,
there was nothing but
support from everyone around me.
They were all trying to help us succeed in our space,
and there's nothing more you could ask from that.
At ACC, we’re here for New Zealanders when they need us most. In this video, our people share what it’s like to be part of ACC’s Service Delivery team. The impact we make, the values that guide us and the difference we make to the lives of our kiritaki (clients).
Take charge of your career
Interested in joining the ACC team? Watch our ‘Day in the life’ videos to learn more about what it's like to work here.
We’re committed to creating a workplace where everyone feels safe, included, and valued. That includes flexible working arrangements and tailored support for people from diverse backgrounds, including neurodivergent kaimahi (employees).
We’re proud of the strides we’ve made and continue to make, towards becoming a truly inclusive workplace. Recent achievements include:
- year-on-year improvement in our gender and ethnic pay gaps
- strong employee engagement and satisfaction results
- thriving employee-led networks that build connection and community.
We focus on removing barriers and ensuring fair access to opportunities for everyone. Through data-led insights and targeted initiatives, we promote equity in career development, leadership, and pay.
We equip our people leaders with the tools and training they need to lead diverse teams with empathy, openness, and cultural competency.
We believe diversity of thought leads to better decisions and outcomes. We encourage open conversations, collaborative problem-solving, and continuous learning, so every voice is heard and respected.
Our employee networks include:
- Pride@ACC – Te Whānau Uenuku ki ACC
- Women’s Network – Te Aka Wāhine
- Ability@ACC – Te Whānau āhei ki ACC
- Cross-Cultural Network – Te Tira Mārama
- The Mind Network – Wairua o te Hinengaro
- Māori Employee Network – Te Kōtuitui Tāngata
- Pasifika Employee Network – Moana Pasifika
We believe a diverse team is a strong team and that belonging drives better outcomes for our people and the communities we serve.
Our annual performance cycle also plays an important role in supporting development. Individual goals and KPIs are set at the beginning of each financial year, followed by regular informal check-ins to track progress. The cycle concludes with a formal year-end review and leader feedback, ensuring a continuous focus on growth and performance.
What wellbeing means for our people:
We foster a culture where care and connection are part of our daily practice. You’ll be supported by empathetic leaders, inclusive teams, and a shared commitment to looking out for each other.
We understand that life isn’t one-size-fits-all. Many of our roles offer flexibility around where and when you work, so you can balance your mahi with your life outside of work.
Through our employee assistance programme (EAP), staff can access confidential counselling support for mental health and emotional well-being. We also provide wellbeing workshops and online support through Oho Māuri, our wellbeing platform.
Four sessions are available for permanent and fixed term employees to support physical and mental wellbeing.
Rongoā Māori has been used by Māori for generations to support hauora (health) and oranga (wellbeing).
Common rongoā Māori modalities include:
- mirimiri, romiromi (bodywork)
- rongoā rākau, wai rākau (herbal remedies)
- karakia (prayer)
- whitiwhiti kōrero (support, advice).
Benefits we offer our people:
When joining ACC, you have the choice of enrolling in KiwiSaver or ACC’s own MySuper scheme.
-
If you're a permanent employee, ACC will contribute 9% of your gross pay to your chosen scheme (KiwiSaver or MySuper).
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If you’re working on a casual basis and contribute to a scheme, ACC will contribute 3% to your chosen scheme (Kiwisaver or MySuper).
Permanent ACC employees have access to discounted premiums through our group scheme with Southern Cross Health Society. You'll also have the option to waive the standard three-month stand-down period when you join.
All ACC employees working more than 20 hours a week are automatically covered under our group policy with Fidelity Life. This includes cover for:
- Death
- Total and permanent disablement (TPD)
- Terminal illness
We provide access to a range of staff discounts on banking, technology, eye exams, travel, and more.
Support when growing your family:
Expanding whānau (family) is a major life change, and we want to support and ease the transition back to work.
To support our permanent staff during this important time, we offer a parental leave top-up for the first six weeks of statutory paid parental leave to help ease into this period.
Staff returning from parental leave have the option to work part-time hours for up to 12 months, including those in frontline roles. This support helps ease the transition back to work while balancing life with a growing whānau.
How we hire
Our recruitment process has several steps, which may vary depending on the role or team. No matter where you’re applying, we aim to keep things consistent, timely, and transparent.
Our Talent Acquisition team will guide you through each stage and let you know what to expect, so you feel supported along the way.
Find available jobs, register, apply for jobs, and get information about our recruitment process.
Careers at ACC
Make sure you have your updated CV and cover letter ready. You’ll need to complete an application form; this should take around 15 minutes to complete.
There’s also a chance to add your LinkedIn profile or another professional link to support your application.
The recruitment process
We want you to feel confident about what to expect during the recruitment process. See each step of the process below, including how long each stage typically takes.
Recruitment timeframes may vary due to factors such as delays in receiving required information or availability of key resources. We appreciate your understanding and patience.
Step 1: Application submission
Applicants submit their application via the careers portal.
Wait time
Immediate confirmation.
Step 2: Application Review
Applications are reviewed by People & Culture and the hiring team.
Wait time
7-10 working days after advert closes.
Step 3: Shortlisting
Shortlisted candidates are contacted for interviews.
Wait time
2-3 working days after Application review.
Step 4: Interview stage
One or more interviews are conducted (behavioural interviews or an assessment centre with a panel).
Unsuccessful candidates will be contacted by phone and provided with feedback.
Wait time
2-3 days after shortlisting.
Step 5: Pre-employment checks
Includes reference checks and other background checks.
Wait time
3-5 working days.
Step 6: Offer and onboarding
Offer is extended and onboarding begins once accepted.
Wait time
Offer sent within 2 working days of decision.
Onboarding varies by role.
