What we do

Our purpose

To improve lives every day.

Vision

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention,
now and into the future.

Our strategy | 2026 - 29

Our Strategy - which is aligned to the expectations of the Minister for ACC to improve performance - confirms our enduring purpose to improve lives every day and introduces a new vision for the organisation’s future direction.

It sets out how we’ll turn around the performance of ACC, through a renewed focus on strategic priorities, our people, and our organisational culture.

Learn more and download Our Strategy 2026-29

Our values

1. We are proud to serve.

   
   

   We support our clients and each other; upholding the confidence of Aotearoa, New Zealand and protecting the scheme for future generations. 

2. We are courageous and own our actions. 

   
   

   We speak up and listen in the moments that matter; we stand behind our decisions and each other to deliver positive outcomes. 

3. We are better together.

   
   

   We are united in our shared purpose, trusting each other to do our best work. Through collaboration and partnership, we achieve more together. 

Help when you're injured in an accident

Everyone in New Zealand is covered by ACC’s no-fault scheme if they’re injured in an accident. This includes children, beneficiaries and students. It doesn’t matter if they’re working, unemployed or retired. It also includes visitors to New Zealand.

The cover we provide helps pay for the costs of your recovery. This includes payment towards treatment, help at home and work, and help with your income.

There are some limits to the support we can provide. These limits are set by Parliament, which makes laws about what we can and can’t support. For example, we can’t cover things like illness, conditions related to ageing, and emotional issues.

Preventing injuries from happening

Injuries can have a big impact on you, your family, friends, workmates and communities. That's why we're working with partners and communities to help you stay healthy and safe.

Your business and levies

Everyone in New Zealand who works and owns a business has to pay levies. The levies you pay provide cover for you and your employees if someone's injured. We work with you to help you manage employee injuries, while rewarding you for having a safer workplace.

Registered health and service providers

Anyone that's governed by the Accident Compensation Act 2001 as a treatment provider or registered health professional can register. We help you to become an ACC provider, help you to lodge and manage claims and make invoicing easier.