Our Strategy | 2026 - 2029
Our Strategy - which is aligned to the expectations of the Minister for ACC to improve performance - confirms our enduring purpose to improve lives every day and introduces a new vision for the organisation’s future direction.
It sets out how we’ll turn around the performance of ACC, through a renewed focus on strategic priorities, our people, and our organisational culture.
On this page
Download | Our Strategy 2026 - 2029
Our Strategy is available to download or print.
Strengthening performance to deliver better outcomes
Our previous strategy, Huakina Te Rā, set out a long‑term vision, but our environment has changed since it was launched in 2023. Rising costs, poorer rehabilitation results, and increasing demand have put pressure on the Scheme and affected outcomes for injured New Zealanders.
Independent reviews also highlighted the need for a clearer, performance‑focused strategy, a stronger organisational culture, and a shared understanding of our purpose and priorities.
Our purpose
To improve lives every day.
Vision
ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention,
now and into the future.
Strategic priorities
The three priority areas that will drive improved rehabilitation and organisational performance, and more cost-effective support for injured people.
Care that leads to lasting recovery
We invest in effective and appropriate care that supports people to recover from their injuries. Our decision-making is evidenced-based, consistent, timely, and aligned with our legislative purpose. We commission outcome-focussed services and ensure that providers play their part in achieving lasting recovery outcomes.
Timely return to work and independence
We are committed to excellence in rehabilitation. Our best-practice case management sees injured people return to lasting work or independence. We ensure that employers and clients play their part in achieving timely recovery outcomes.
Efficient organisation, sustainable Scheme
We are focused on our core purpose and administer the Scheme responsibly and fairly, ensuring it is here for future generations. We better leverage technology and data to improve how we operate. We work with others to lift New Zealand’s safety culture, promoting injury prevention to reduce harm.
Strategic enabler
Capable, enabled, empowered people
We are a high-performing organisation with leadership, accountability, and respect at our core. We have a safe, positive, and inclusive culture where staff feel connected to our purpose. Our workforce is motivated and trusted to deliver the right outcomes. We invest in our people, grow their capability, and foster inclusivity, engagement, and collaboration.
Download | Statement of Intent: 2026 - 2030
The Statement of Intent summarises ACC’s enterprise strategy for the period between 1 January 2026 to 30 June 2030. It includes details of how the public and all interested stakeholders can evaluate our effectiveness in delivering against our outcomes.
Download | Service Agreement: 2025/26
The Service Agreement is the annual agreement between ACC and the Minister for ACC. It sets out the key initiatives ACC is pursuing to achieve our strategic objectives.
Download | Turnaround plan: 2025/26
The turnaround plan outlines activity ACC will progress to improve performance this year, aligned to the Minister for ACC’s three priority areas, set through his Updated Letter of Expectations. These actions will also support delivering on the priorities of our new strategy and we will measure success through targets outlined in ACC’s Service Agreement and Statement of Intent.
Last published: 22 January 2026