Tips for using MyACC
Use MyACC to manage your claim and request support online when you need it.
These tips and videos can show what you can do in MyACC and how to use its key features. You can use MyACC any time on your mobile phone, tablet or computer.
On this page
Video | How to use MyACC: a quick tour
Video transcript for How to use MyACC: a quick tour
Opening screen
An ACC-branded title screen appears with the text:
How to use MyACC: a quick tour
Voiceover:
"Kia ora! MyACC is how you manage your ACC claim online. Request support, check your claim and payments, all in one place. Let's take a quick look at how MyACC helps you stay on top of your claim."
The MyACC home screen is displayed.
A note appears on screen: "This is an example profile to show how it works. All names and claim numbers aren't real."
The recovery timeline for an injury claim is shown.
Voiceover:
"Starting on the home screen, this shows your recovery timeline, so you can quickly see what's happening with your latest claim."
The user selects Change and opens a pop out where you can select a different claim. The user returns to the home screen.
Voiceover:
"To switch to a different injury claim, select 'change' and choose the one you want to see."
The home screen displays a prompt to read and confirm rights and responsibilities.
Read and confirm now is highlighted. The user selects Read and confirm now and opens the Confirm that I understand my rights and responsibilities page on MyACC. Read the terms is highlighted. User selects read the terms and opens the Your rights and responsibilities page on the ACC website. The user returns to MyACC, ticks the confirmation box and selects Confirm.
Voiceover:
"If you haven't already, take a moment to read your rights and responsibilities. It sets out what to expect from us, and from you.
You'll be taken to a page on the ACC website to read these. Once you have read the rights and responsibilities, return to the MyACC tab on your computer or use the back function if you are on your mobile.
Once you're done, tick the box and select 'confirm'."
User returns to MyACC home screen.
The MyACC navigation menu is highlighted on a desktop view.
The screen then changes to a mobile view, showing how the menu appears on a phone.
Voiceover:
"Use the menu to find your way around. On a computer it's at the top of the screen. On mobile it's on the right-hand side."
Injuries is highlighted in the menu. The user selects Injuries from the menu.
User is taken to the Injuries page on MyACC.
An injury is highlighted and the user selects the injury to view more information.
The user is taken to a page on MyACC with claim information such as the injury date, location and diagnosis is displayed.
Voiceover:
"Find your approved injury claims in the Injuries section. Select an injury to view the details.
Some claims may not show in MyACC. Contact us if you think something is missing."
Support is highlighted in the menu. The user selects support from the menu.
User is taken to the Support page on MyACC.
The page scrolls through available support options.
The Get support and Current support tabs are shown.
Voiceover:
"Head to the Support section to apply for things like weekly compensation, transport, or equipment.
If you're already receiving weekly compensation, head to the Current support tab to check payments, upload medical certificates, and log work hours or income."
Network is highlighted in the menu. The user selects Network from the menu.
The screen displays people involved in managing the claim, including contact information.
Contact details are highlighted.
Voiceover:
"In the Network section you'll find the people looking after your claim, and how to contact them if you need help."
The user’s name is highlighted is desktop view. The user selects their name, and a pop down menu appears with the options Profile and Logout.
The screen then changes to a mobile view. The user goes into the Menu and Profile is highlighted. The user selects Profile.
User is taken to the Profile page on MyACC.
Editable profile information is displayed, including personal details, IRD information, contact details and communication preferences.
Voiceover:
"Use the Profile section to keep your personal details up to date and choose how you'd prefer to be contacted.
On your computer, select 'Profile' then your name. On your mobile, go to your menu, then select 'Profile'.
It's important to keep these details up to date, to help avoid delays."
The user returns to the MyACC home page by selecting Home.
The Chat button is highlighted. The user opens the chat.
Voiceover:
"You can return to the home page anytime by selecting 'Home'.
A handy feature is the live chat. You'll see the chat button pop up after you've been logged in for a couple of minutes.
This lets you chat directly with our team during business hours, rather than making a phone call.
That's everything you need to get started. MyACC makes it easier to manage your claim online, anytime, anywhere."
An ACC-branded closing screen appears with the text:
Manage your claim and request support with MyACC
my.acc.co.nz
Voiceover:
"Explore our other videos for tips on using MyACC, so you can stay on top of your claim and get back to what matters, sooner.
Ka kite anō, see you again!"
You can use MyACC to request support, check your claim and payments, all in one place.
Navigating MyACC
When you log in, you'll see your most recent injury claim. If you have more than one claim, you can choose which claim you'd like to view.
MyACC has five main sections, which you can access through the menu:
This screen appears as a timeline. Here you can:
- see important updates and actions related to your claim
- review recent activity on your claim
- check your weekly compensation payments
- read and confirm your rights and responsibilities
- give ACC authorisation to collect relevant information needed to support your recovery.
View information about your current and previous claims, including:
- injury and accident details
- medical diagnoses recorded on your claim.
From here you can also request a pre-employment check if you’ve been asked for one from an employer.
In the support section you can request help with your recovery, including:
- weekly compensation if you can’t work because of your injury
- prescription reimbursements
- travel support, like help with transport costs
- help around the house or with childcare
- personal care and equipment if your injury is making it difficult to do everyday tasks
- communication support if your injury affects how you communicate with others
- rongoā Māori services.
After you request support, we'll review your request and check whether you’re eligible. This can take a few working days. We'll let you know the outcome or contact you if we need more information.
Find contact details for the person or team managing your claim, so you can get in touch with the right person if you need help.
Update your personal and contact details and tell us how you'd prefer to be contacted. Keeping your details up to date helps us stay in touch during your recovery.
Things you can do in MyACC
You can apply for weekly compensation from your home screen or in the support section.
If you're already receiving weekly compensation, you can view upcoming and previous payment information.
If you work while receiving weekly compensation, MyACC is the easiest way to report your earnings and avoid overpayments or underpayments.
If you're approved to do some work, you'll receive a home screen reminder each Monday to submit the previous week's hours. You can add hours during the week and submit them when ready.
You can use MyACC to upload medical certificates instead of posting or emailing them.
If your certificate is about to expire, you'll receive a home screen alert to upload a new one. Once processed, the updated expiry date will be shown in MyACC.
Find this in the injuries section and follow the instructions to generate your pre-employment check report.
Last published: 11 August 2026