Tips for using MyACC
Use MyACC to view details about your claim and request support for your injury. We’ve put together helpful tips to help you find things once you log in. You can use MyACC online any time on your mobile phone, tablet or computer.
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Video | How to use MyACC: a quick tour
Video transcript for How to use MyACC: a quick tour
Kia ora! MyACC is how you manage your ACC claim online. Request support, check your claim, and payments - all in one place. Let’s take a quick look at how MyACC helps you stay on top of your claim.
Starting on the home screen, this shows your recovery timeline – so you can quickly see what’s happening with your latest claim.
To switch to a different injury claim, select ‘change’, and choose the one you want to see.
If you haven’t already, take a moment to read your rights and responsibilities. It sets out what to expect from us, and from you. You'll be taken to a page on the ACC website to read these. Once you have read the rights and responsibilities return to the MyACC tab on your computer or use the back function if you are on your mobile. Once you’re done, tick the box and select ‘confirm’.
Use the menu to find your way around. On a computer it’s at the top of the screen - on mobile it’s on the right-hand side.
Find your approved injury claims in the ‘injuries’ section. Select an injury to view the details. Some claims may not show in MyACC — contact us if you think something is missing.
Head to the ‘support’ section to apply for things like weekly compensation, transport, or equipment. If you’re already receiving weekly compensation, head to the ‘current support’ tab to check payments, upload medical certificates, and log work hours or income.
In the ‘network’ section you’ll find the people looking after your claim, and how to contact them if you need help.
Use the ‘profile’ section to keep your personal details up to date and choose how you’d prefer to be contacted. On your computer select ‘profile’ then your name. On your mobile go to your menu, then select ‘profile’. It’s important to keep these details up to date, to help avoid delays.
You can return to the home page anytime by selecting ‘home’. A handy feature is the ‘live chat’, you’ll see the chat button pop up after you’ve been logged in for a couple minutes. This lets you chat directly with our team during business hours, rather than making a phone call.
That’s everything you need to get started. MyACC makes it easier to manage your claim online — anytime, anywhere. Explore our other videos for tips on using MyACC - so you can stay on top of your claim and get back to what matters, sooner.
Ka kite anō - see you again!
Navigating MyACC
After you log in, you can choose which injury claim to view. The first time you log in, we’ll show your most recent claim.
MyACC has five main sections, which you can access through the menu:
Home | Kāinga
The first screen you see appears as a timeline. Here you can see:
- what's coming up next in your claim
- any actions you need to take
- review actions that have happened
- an authorisation for us to collect medical and other relevant records
- a link to read your rights and responsibilities for receiving help from us and to confirm you understand these
- weekly compensation payments (if you are eligible)
Injuries | Ngā wharanga
View information about your current and previous claims and injuries, like the date and location of the accident, diagnoses, and the accident description. You can also give us consent to collect medical and other records and request a pre-employment check.
Support | Tautoko
Apply for financial support, likely weekly compensation and request other support like help around the house and transport to get to treatment.
Network | Ngā ringa tautoko
This is where you can see contact details for the person or team managing your claim, so you can get in touch with the right person.
Profile | Kahua
This is where you can change your personal and contact information and let us know how you’d prefer us to contact you. It’s important to keep your details updated so we can contact you during your recovery.
Weekly compensation
Apply for weekly compensation if you can't work
If you’re injured and can’t do your usual job, you may be able to apply to get weekly compensation. This is financial support that helps replace part of your income, so you’ll still get paid while you recover.
To apply for weekly compensation in MyACC click the “Apply now” button on your Home screen or got to the support section.
You won't be able to apply using MyACC if you've already got an application in progress, or if you've had weekly compensation for the same claim before.
View your weekly compensation payments
If you're getting weekly compensation, you can see information about your payments in MyACC on your Home screen.
If you want to see more information, click “view my weekly compensation details” or go to the Support section.
Returning to work
You must tell us if you work or earn income while receiving weekly compensation to avoid overpayment.
MyACC is the easiest way to tell us.
If your medical certificate says you're able to do some work, you'll see a notification on your Home screen each Monday asking you to send us your work hours for the week. You'll only submit your hours to us once a week, but you can add your hours each day and save your application to submit at the end of the week.
Medical certificates
Uploading a new medical certificate
If your health provider has given you a medical certificate, upload this into MyACC—using MyACC to do this taskis faster than if you email or post it to us.
If your current medical certificate is about to expire, you'll see an alert on your Home screen on the date of expiry. Upload a copy of your new medical certificate by clicking “upload a new medical certificate”.
If we've received a new medical certificate from you or your health provider and we're still processing it, you'll see a message on your Home screen — this means you don't need to contact us. Once we've processed your medical certificate you'll see the new expiry date in MyACC.
Applying for other support
You can use MyACC to apply for support to help with your recovery.
Go to the Support section and select the type of support you need.
It can take a few working days to process a support request. Your MyACC will show all in-progress requests.
This is where you can find information about, and apply for, weekly compensation.
We may be able to reimburse you for some medical expenses. This includes prescription reimbursements and other various medical, health and treatment costs.
If you need to travel for treatment, rehabilitation or to work, we may be able to reimburse you for some of the costs. This includes private car and taxi travel.
If your injury is making it hard for you to do things you'd normally do around the house, like tidying up, cleaning, or preparing meals, we may be able to organise someone to come to your house to help.
If your injury is making it hard for you to do things around home, we may be able to provide some equipment to help. These can include special chairs and stools, and equipment to help in the kitchen. We may also be able to organise someone to come to your house to help you with personal care.
If your injury is making it hard for you to communicate, we may be able to help.
You may be eligible for rongoā Māori (traditional Māori healing) as part of your rehabilitation.
Keep your details up to date
You can use MyACC to make sure we’ve got the right information about you and your injury. This includes your contact details and communication preferences.
Request a pre-employment check
A pre-employment check is a report of your ACC claims history that is sent to your employer. If you’ve been asked to provide an ACC pre-employment check you can request this using MyACC. Once you’re logged in, navigate to the Injuries section to find the pre-employment check request.
Give us feedback about MyACC
Click 'Give MyACC feedback' in the Menu to tell us what you think of MyACC. We're always adding new functions to MyACC, and we value your input on what would be most useful for us to add next.
Last published: 22 July 2026