Health sector engagement
It’s vital we work with experts like you in helping New Zealanders get back to work and independence after injury. 2025 is about focusing on how we work with the health sector and commission for services to improve outcomes for injured people.
We know that longer recovery timeframes and extended time off work has negative impacts for the injured person, their whānau, employer, and community. This is also putting pressure on the Accident Compensation Scheme and sustainability of the entitlements we provide.
The challenges
Changes to our service commissioning
We’re moving towards a collaborative co-commissioning model, working closely with providers and suppliers of health services – the experts in helping injured people – to design solutions that achieve better outcomes for kiritaki. The clinical voice is a vital part of our new commissioning approach.
We plan to strengthen clinical leadership and have a clinical governance lens across all aspects of commissioning. We’ll be working towards open sharing of outcome data to increase transparency and give New Zealanders greater visibility of what they can expect on their recovery journey.
We’ve begun a series of online engagements from February 2025, starting with sessions focused on how we work with general practice and the secondary care sector.
Online engagement events
We value the important role you play in helping people recover from injury and return to their everyday lives. We’re hosting a series of online engagements, because we believe you’ll have a range of ideas on how we can work together to achieve better outcomes for injured New Zealanders.
Upcoming events
Joint primary care and secondary care market event
We are running two sessions. These will cover the same content, so you only need to register for one or the other. The recording will be available on this page after the event.
Thursday 29 May 2025
- Session one: 12pm - 1pm
Register now for session one - Session two: 6pm - 7pm
Register now for session two
Past events
Click through to view the previous event recordings and download the presentation slides and FAQ documents.
We held an online session which covered the challenges we are seeing, as well as the impact on clients, their whānau and their communities.
Watch the online recording
We discussed 'fit for selected work' (FFSW) medical certification at the event, we have a helpful factsheet you can also download.
Watch the 'Primary care market engagement: summary of your ideas' video
We held an online session which covered the challenges we are seeing, as well as the impact on clients, their whānau and their communities.
Watch the online recording
Watch the 'Secondary care market engagement: summary of your ideas' video
Timeline
Indicative dates
Date |
Primary care |
Secondary care |
| February - March 2025 | Request for Information (RFI) and EOI opened (21 February) | Request for Information (RFI) 'Share your ideas' period opened (3 March) |
| 16 March 2025 | RFI and EOI submission period closes | |
| 26 March 2025 | Expression of Interest (EOI) Musculoskeletal Secondary Care Clinical Advisory Group submission period opens | |
| 16 April 2025 | Expression of Interest (EOI) Musculoskeletal Secondary Care Clinical Advisory Group submission period closes | |
| March - April 2025 | ACC review | ACC review |
| April - May 2025 |
Update on response and next steps. |
Update on response and next steps. |
| Early May 2025 | Nominees of Musculoskeletal Secondary Care Clinical Advisory Group notified of outcome | |
| 29 May 2025 | We report back at the Joint Primary and Secondary Care Market Engagement Event | We report back at the Joint Primary and Secondary Care Market Engagement Event |
Contact us
If you have any questions, contact us:
Phone 0800 222 070 (Monday to Friday, 8am to 6pm)
Email providerhelp@acc.co.nz