Provider news

Check out the top news stories and changes happening in the provider space.

You'll find these stories and more in our monthly provider email updates. Find previous versions of email updates or subscribe to receive these in your inbox monthly.

Previous provider update emails

Displaying items 1 - 10 of 59 in total
Make it count when ordering equipment
Released 30/05/2024

Make it count when ordering equipment

Every year, ACC supports over 40,000 clients with 55,000 pieces of equipment to help them recover or to live as independently as possible.
Do you have a client or know someone who is a survivor of abuse in care?
Released 30/05/2024

Do you have a client or know someone who is a survivor of abuse in care?

The Survivor Experiences Service is a supportive, confidential place for survivors of abuse in care and their whānau to share their experiences.
Assisted Recovery Team early improvements update
Released 30/05/2024

Assisted Recovery Team early improvements update

It’s important to use our urgent process appropriately when contacting our Assisted Recovery Team. This will ensure any risks to the client’s health or safety can be escalated quickly and appropriately.
Have your say – Agents of Change survey
Released 29/05/2024

Have your say – Agents of Change survey

ACC and Te Puna Aonui recently launched the Agents of Change survey. The insights gained will help track progress towards a safe, inclusive Aotearoa New Zealand and keep us accountable to Te Aorerekura, the national strategy to eliminate family and sexual
New web form to apply for Integrated Services for Sensitive Claims (ISSC) group-based therapy
Released 29/05/2024

New web form to apply for Integrated Services for Sensitive Claims (ISSC) group-based therapy

Suppliers who would like to deliver group-based therapy under the ISSC can now apply on our website.
Guidance to help transition clients to the Sensitive Claims Service
Released 29/05/2024

Guidance to help transition clients to the Sensitive Claims Service

The current Integrated Services for Sensitive Claims (ISSC) contract ends on 30 November 2024 and the new Sensitive Claims Service contract begins on 1 December 2024.
Improving how we communicate with you - survey coming soon
Released 29/05/2024

Improving how we communicate with you - survey coming soon

As part of making it easier for you to work with us, we want to continually improve the way we communicate and share information with healthcare suppliers and providers.
Care Indicator Policy update – looking after you and your team
Released 29/05/2024

Care Indicator Policy update – looking after you and your team

Sometimes extra planning or safeguards are needed to ensure providers remain safe while supporting our clients.
Improving timelines for elective surgery treatment decisions
Released 29/05/2024

Improving timelines for elective surgery treatment decisions

ACC’s ability to deliver timely and consistent elective surgery decisions is a critical part of improving New Zealand’s quality of life.
Sensitive Claims Service tender now closed for suppliers
Released 29/05/2024

Sensitive Claims Service tender now closed for suppliers

The tender for the new Sensitive Claims Service contract is now closed for suppliers. All applicants will be notified of the outcome of their application by no later than 2 September 2024.
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