Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 1 - 10 of 73 in total
New pathway to Sensitive Claims Service to launch in September
Released 01/08/2025
New pathway to Sensitive Claims Service to launch in September
We’re working with Whakarongorau Aotearoa | New Zealand Telehealth Services and the Ministry of Social Development (MSD) to develop a new pathway to the Sensitive Claims Service through Safe to talk.
Digital tools to support mental health treatment
Released 01/08/2025
Digital tools to support mental health treatment
After looking at a range of digital mental health tools available in New Zealand, we’ve identified five resources and apps that can support survivors of sexual abuse or assault. These resources and apps are all free to use, can be utilised either on their
Psychological Services, Psychiatric Services and Neuropsychological Assessment Service tenders closing soon
Released 01/08/2025
Psychological Services, Psychiatric Services and Neuropsychological Assessment Service tenders closing soon
Applications for the current Psychological Services, Psychiatric Services and Neuropsychological Assessment Services contract tenders will close on 29 August 2025.
New Sexual Abuse Assessment and Treatment Service contract now live
Released 01/08/2025
New Sexual Abuse Assessment and Treatment Service contract now live
On 1 July, a new contract term for the Sexual Abuse Assessment and Treatment Service (SAATS) went live. After several years of making service improvements, a successful budget bid and engagement with our Health New Zealand and New Zealand Police partners,
Provider 0800 number updated with extension option
Released 02/07/2025
Provider 0800 number updated with extension option
From 1 July, the Provider 0800 number will be updated so a provider can enter an extension number directly to speak to an ACC recovery partner and avoid the current verification process on the Client 0800 line.
Support your older patients to Live Stronger for Longer
Released 02/07/2025
Support your older patients to Live Stronger for Longer
Falls are the most common cause of injury in New Zealand, accounting for nearly 40 percent of all ACC claims. Encourage your patients to visit the Live Stronger for Longer website and find a class near them.
Allied Health Services contract extended
Released 02/07/2025
Allied Health Services contract extended
The Allied Health Services contract will be extended for a further year, from 1 November 2025 to 31 October 2026, with an option to extend for an additional year.
Secondary care clinical advisory group members confirmed
Released 02/07/2025
Secondary care clinical advisory group members confirmed
We are pleased to announce that we have completed the selection of the Musculoskeletal Secondary Care Clinical Advisory Group members.
Use updated ARTP form for elective surgery requests
Released 02/07/2025
Use updated ARTP form for elective surgery requests
We want to remind you to use our updated Surgical Assessment Report and Treatment Plan (ARTP) form to request approval for an elective surgery procedure. After 7 August 2025, we’ll no longer accept the old ARTP form for these requests.
Primary Care External Reference Group meetings have started
Released 02/07/2025
Primary Care External Reference Group meetings have started
Our Primary Care External Reference Group met for the first time on Tuesday 17 June to begin our series of workshops. This group will provide guidance on potential solutions to improve rehabilitation outcomes for clients accessing primary care services.