Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 1 - 10 of 77 in total
Provider 0800 number updated with extension option
Released 02/07/2025
Provider 0800 number updated with extension option
From 1 July, the Provider 0800 number will be updated so a provider can enter an extension number directly to speak to an ACC recovery partner and avoid the current verification process on the Client 0800 line.
Support your older patients to Live Stronger for Longer
Released 02/07/2025
Support your older patients to Live Stronger for Longer
Falls are the most common cause of injury in New Zealand, accounting for nearly 40 percent of all ACC claims. Encourage your patients to visit the Live Stronger for Longer website and find a class near them.
Allied Health Services contract extended
Released 02/07/2025
Allied Health Services contract extended
The Allied Health Services contract will be extended for a further year, from 1 November 2025 to 31 October 2026, with an option to extend for an additional year.
Secondary care clinical advisory group members confirmed
Released 02/07/2025
Secondary care clinical advisory group members confirmed
We are pleased to announce that we have completed the selection of the Musculoskeletal Secondary Care Clinical Advisory Group members.
Use updated ARTP form for elective surgery requests
Released 02/07/2025
Use updated ARTP form for elective surgery requests
We want to remind you to use our updated Surgical Assessment Report and Treatment Plan (ARTP) form to request approval for an elective surgery procedure. After 7 August 2025, we’ll no longer accept the old ARTP form for these requests.
Primary Care External Reference Group meetings have started
Released 02/07/2025
Primary Care External Reference Group meetings have started
Our Primary Care External Reference Group met for the first time on Tuesday 17 June to begin our series of workshops. This group will provide guidance on potential solutions to improve rehabilitation outcomes for clients accessing primary care services.
Register for our August Psychology Advisor Forum
Released 02/07/2025
Register for our August Psychology Advisor Forum
Join us in August for our Psychology Advisor Provider Forum where we’ll be discussing how to support diverse kiritaki (clients) under the Sensitive Claims Service.
Helpful resources and contacts for the Sensitive Claims Service
Released 02/07/2025
Helpful resources and contacts for the Sensitive Claims Service
Our website has several resources available to support providers working under the Sensitive Claims Service.
Updated Surgical Assessment Report and Treatment Plan (ARTP) form now available
Released 30/05/2025
Updated Surgical Assessment Report and Treatment Plan (ARTP) form now available
We’ve updated the Surgical Assessment Report and Treatment Plan (ARTP) form to make it clearer and easier to use. This form is used to request approval for an elective survey procedure.
Group therapy applications open on 1 July 2025
Released 30/05/2025
Group therapy applications open on 1 July 2025
Group-based therapy applications for the Sensitive Claims Service will reopen on 1 July 2025.