Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 1 - 10 of 99 in total
Work with us as an Outsourced Clinical Advisor
Released 03/11/2026
Work with us as an Outsourced Clinical Advisor
ACC is seeking applications from certain specialist groups to become Outsourced Clinical Advisors (ORCA).
ACC45 Injury Claim form enhancements coming to ProviderHub
Released 03/11/2026
ACC45 Injury Claim form enhancements coming to ProviderHub
Read more about the ACC45 Injury Claim form enhancements coming to ProviderHub.
Good business starts with accurate records
Released 03/11/2026
Good business starts with accurate records
We may contact you over the coming months to confirm your organisation’s details. Keeping this information accurate and up to date helps reduce duplication and makes it easier for you to work with us. Find out more here.
Update on the proposed clinically-led secondary care model
Released 03/11/2026
Update on the proposed clinically-led secondary care model
Read more about the design of a new clinically-led secondary care model for musculoskeletal injuries here.
Join our webinar to hear our update on proposed changes to secondary care
Released 03/11/2026
Join our webinar to hear our update on proposed changes to secondary care
Join our next secondary care market engagement webinar. We’ll be providing an update on the design of a new clinically-led secondary care model for musculoskeletal injuries and more details on our proposal to test the model through a pilot.
RFAs for High Tech Imaging Services and Elective Surgery Services contracts now closed
Released 03/11/2026
RFAs for High Tech Imaging Services and Elective Surgery Services contracts now closed
The Requests for Applications (RFAs) for the new High Tech Imaging Services and Elective Surgery Services contracts are now closed. Respondents will be notified of the outcome of their application by the end of February 2027.
Change to Pain Management Service referrals from 1 December
Released 03/11/2026
Change to Pain Management Service referrals from 1 December
From 1 December 2026, a contract change will affect referral pathways for Pain Management Services. Read more here about what is changing and what you need to do.
Earlier support for clients requesting weekly compensation
Released 03/11/2026
Earlier support for clients requesting weekly compensation
If you support clients requesting weekly compensation, you may notice ACC getting in touch with you earlier about their recovery journey. The change is being introduced in two phases. Read more about the change.
New survey captures kiritaki experiences with the Sensitive Claims Service
Released 03/11/2026
New survey captures kiritaki experiences with the Sensitive Claims Service
We’ve launched the Patient Reported Experience Measures (PREMs) survey to understand how kiritaki (clients) experience the Sensitive Claims Service. Q&A documents to support you and our clients are available here.
Register for the November Provider and Psychology Advisor Forum
Released 03/11/2026
Register for the November Provider and Psychology Advisor Forum
Join our next Provider and Psychology Advisor Forum on 27 November 2026 where we’ll discuss Neuropsychological assessment in the ACC context.