Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 21 - 30 of 74 in total
Work continues to create access to the Sensitive Claims Service through Safe to talk
Released 01/05/2025
Work continues to create access to the Sensitive Claims Service through Safe to talk
We’re beginning the next stage of our partnership with Whakarongorau Aotearoa | New Zealand Telehealth Services and the Ministry of Social Development (MSD) to develop a new pathway to the Sensitive Claims Service via Safe to talk, the national sexual har
Submitting changes to approved group-based therapy applications
Released 01/05/2025
Submitting changes to approved group-based therapy applications
Following the initial tranche of group-based therapy applications (3-26 February) for the Sensitive Claims Service, we received numerous requests from suppliers for amendments to approved groups.
Improving provider information – what this means for you
Released 02/04/2025
Improving provider information – what this means for you
We’re reviewing and updating the registration information we hold about you in our systems. If action is required by you, our Provider Vendor Registration (PVR) team will reach out to you.
Onelink’s dispatch facility is moving to a new site
Released 28/03/2025
Onelink’s dispatch facility is moving to a new site
Onelink, ACC’s supplier of medical consumables, is moving from their Point Chevalier facility to a new facility in Māngere from 5 to 9 May. Onelink is working to ensure all orders go out on time. See the full update.
OneLink is updating the icanhear website
Released 28/03/2025
OneLink is updating the icanhear website
As of Thursday 27 March, OneLink’s hearing aid battery reorder service icanhear has an updated website. The new website is hosted on a modern interface that will be easier for kiritaki (clients) to navigate and use. See the changes.
Express your interest: Musculoskeletal Secondary Care Clinical Advisory Group
Released 28/03/2025
Express your interest: Musculoskeletal Secondary Care Clinical Advisory Group
We’re looking for a group of senior clinical secondary care representatives who want to work with us to help address shared challenges and improve recovery outcomes for all New Zealanders. Find out how to submit.
New research into our Rongoā Māori Service
Released 28/03/2025
New research into our Rongoā Māori Service
In 2024, we commissioned researchers Te Paetawhiti & Associates to explore the outcomes achieved by kiritaki (clients) through our Rongoā Māori Service.
Deadline approaching to transition claims to the Sensitive Claims Service
Released 28/03/2025
Deadline approaching to transition claims to the Sensitive Claims Service
We want to remind Sensitive Claims Service suppliers and providers that you have until 31 May 2025 to transition kiritaki (clients) from the Integrated Services for Sensitive Claims (ISSC) to the new contract.
Resources and key contacts for the Sensitive Claims Service
Released 28/03/2025
Resources and key contacts for the Sensitive Claims Service
There are resources available to support you to deliver the Sensitive Claims Service. We encourage you to check these first if you have a question about the service. Find out more.
Find group-based therapy suppliers available throughout New Zealand
Released 28/03/2025
Find group-based therapy suppliers available throughout New Zealand
We’re excited to share that we’ve published a list on our website of suppliers approved to deliver group-based therapy through the Sensitive Claims Service.