Christmas and New Year opening hours and pay dates
We have reduced hours over the holiday period and are closed on public holidays. Your weekly compensation payments may be paid early. See more details.
Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
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Secondary care market engagement event resources now available
Released 27/11/2025
Secondary care market engagement event resources now available
Access a recording and download the slide pack and frequently asked questions from the Secondary Care market engagement event held on 25 November 2025.
Important: ACC32 Treatment Extension Form successfully moved to ProviderHub
Released 27/11/2025
Important: ACC32 Treatment Extension Form successfully moved to ProviderHub
We’ve moved the ACC32 webform from the website onto ProviderHub – our new online service. The ACC32 webform was discontinued as of 28 November. Learn more about how to submit the ACC32 here.
Tender opening in January for Psychological, Psychiatric and Neuropsychological Assessment Services
Released 27/11/2025
Tender opening in January for Psychological, Psychiatric and Neuropsychological Assessment Services
Learn more about the new Psychological, Psychiatric and Neuropsychological Assessment Services contracts tender opening on 30 January 2026.
Group therapy applications for the Sensitive Claims Service open on 1 January
Released 27/11/2025
Group therapy applications for the Sensitive Claims Service open on 1 January
Find out more about the next tranche of group-based therapy applications opening on 1 January 2026.
Order Community Strength and Balance class resources
Released 26/11/2025
Order Community Strength and Balance class resources
Order Community Strength and Balance resources for reception areas, noticeboards, and other high-visibility spaces to help raise awareness of the classes and encourage older adults to stay active and keep doing the things they love.
Upcoming updates to ACC regulations
Released 03/11/2025
Upcoming updates to ACC regulations
Read more about the updates to the two ACC regulations government has approved. This will come into effect from 27 November 2025.
New online referral form for Community Strength and Balance classes
Released 03/11/2025
New online referral form for Community Strength and Balance classes
Read more about the new online referral form to refer patients to a Community Strength and Balance class.
‘Fit for selected work’ medical certificates on the rise
Released 03/11/2025
‘Fit for selected work’ medical certificates on the rise
Read more information and download a printable resource on ‘fit for selected work’ medical certificates issued by GPs.
Join us for our secondary care market engagement on 25 November
Released 03/11/2025
Join us for our secondary care market engagement on 25 November
Join us for our next online secondary care market engagement event, where we’ll share our initial concepts for an enhanced service delivery model to achieve better outcomes for people with musculoskeletal injuries.
Living My Life Service update
Released 03/11/2025
Living My Life Service update
A new Living My Life (LML) Service contract started on 1 November 2025. Read the updated Operational Guidelines to support clarity and consistency of service delivery.