Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 51 - 60 of 77 in total
Reporting requirements for SAATS due soon
Released 30/10/2024
Reporting requirements for SAATS due soon
We want to remind contract holders of the Sexual Assault Assessment and Treatment Service (SAATS) that quarterly reporting requirements are due soon.
What’s your plan to transition kiritaki to new Sensitive Claims Service?
Released 30/10/2024
What’s your plan to transition kiritaki to new Sensitive Claims Service?
The new Sensitive Claims Service launches on 1 December. You can use our new interactive guide to help you plan how you’ll transition kiritaki (clients) to the new contract. This will ensure they can continue to receive the treatment and services they nee
Requests for purchase orders under the ISSC due 20 November 2024
Released 30/10/2024
Requests for purchase orders under the ISSC due 20 November 2024
The deadline for submitting requests for new purchase orders, or changes to existing purchase orders, under the Integrated Services for Sensitive Claims (ISSC) contract is 20 November 2024.
Royal commission of Inquiry into Abuse in Care
Released 30/10/2024
Royal commission of Inquiry into Abuse in Care
On Tuesday 12 November 2024 there will be a formal government apology to survivors of abuse in care. This will be a significant day for survivors.
Smarter call handling building faster response times for you
Released 04/10/2024
Smarter call handling building faster response times for you
In August we expanded our new call answering technology (Smart Interactive Voice Response) to capture ‘call intent’ when you contact us.
New transition guide and FAQs for the Sensitive Claims Service
Released 04/10/2024
New transition guide and FAQs for the Sensitive Claims Service
As we prepare for the launch of the new Sensitive Claims Service on 1 December, existing ISSC suppliers and providers will need to consider how you can best support kiritaki through the transition to the new contract.
Mental health day programme seeing positive results
Released 04/10/2024
Mental health day programme seeing positive results
It’s six months since we began piloting a new day programme for people with moderate mental injury diagnoses, and kiritaki (clients) are reporting positive results.
Improving how we communicate and engage with you – second survey coming soon
Released 04/10/2024
Improving how we communicate and engage with you – second survey coming soon
As part of making it easier for you to work with us, we want to continually improve the way we communicate and engage with healthcare suppliers and providers.
Improving surgery decision-making to support better client outcomes
Released 04/10/2024
Improving surgery decision-making to support better client outcomes
In the June Provider Update we let you know about a range of changes we’re making to improve the surgery decision-making process and make it easier for surgeons to work with us.
Sensitive Claims Named Service Provider application reopening date
Released 04/10/2024
Sensitive Claims Named Service Provider application reopening date
The named service provider application for the Sensitive Claims Service will reopen on 3 February 2025.