Christmas and New Year opening hours and pay dates
We have reduced hours over the holiday period and are closed on public holidays. Your weekly compensation payments may be paid early. See more details.
Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 41 - 50 of 77 in total
Secondary care clinical advisory group members confirmed
Released 02/07/2025
Secondary care clinical advisory group members confirmed
We are pleased to announce that we have completed the selection of the Musculoskeletal Secondary Care Clinical Advisory Group members.
Use updated ARTP form for elective surgery requests
Released 02/07/2025
Use updated ARTP form for elective surgery requests
We want to remind you to use our updated Surgical Assessment Report and Treatment Plan (ARTP) form to request approval for an elective surgery procedure. After 7 August 2025, we’ll no longer accept the old ARTP form for these requests.
Primary Care External Reference Group meetings have started
Released 02/07/2025
Primary Care External Reference Group meetings have started
Our Primary Care External Reference Group met for the first time on Tuesday 17 June to begin our series of workshops. This group will provide guidance on potential solutions to improve rehabilitation outcomes for clients accessing primary care services.
Register for our August Psychology Advisor Forum
Released 02/07/2025
Register for our August Psychology Advisor Forum
Join us in August for our Psychology Advisor Provider Forum where we’ll be discussing how to support diverse kiritaki (clients) under the Sensitive Claims Service.
Helpful resources and contacts for the Sensitive Claims Service
Released 02/07/2025
Helpful resources and contacts for the Sensitive Claims Service
Our website has several resources available to support providers working under the Sensitive Claims Service.
Updated Surgical Assessment Report and Treatment Plan (ARTP) form now available
Released 30/05/2025
Updated Surgical Assessment Report and Treatment Plan (ARTP) form now available
We’ve updated the Surgical Assessment Report and Treatment Plan (ARTP) form to make it clearer and easier to use. This form is used to request approval for an elective survey procedure.
Group therapy applications open on 1 July 2025
Released 30/05/2025
Group therapy applications open on 1 July 2025
Group-based therapy applications for the Sensitive Claims Service will reopen on 1 July 2025.
See our new Wellbeing Plans video guide
Released 30/05/2025
See our new Wellbeing Plans video guide
A short video is now available on our website about how to complete Wellbeing Plans as part of the Sensitive Claims Service.
ACC Pricing Review 1 July 2025
Released 02/05/2025
ACC Pricing Review 1 July 2025
As part of our contract management process, we regularly consider whether a review of pricing across our contracts is needed.
We’ve now completed a review and will be adjusting many of our contracted rates effective from 1 July 2025.
We’ve now completed a review and will be adjusting many of our contracted rates effective from 1 July 2025.
Important deadline: 31 May 2025 is the last day to transition claims to the Sensitive Claims Service
Released 02/05/2025
Important deadline: 31 May 2025 is the last day to transition claims to the Sensitive Claims Service
This is our final reminder that all kiritaki (clients) must be transitioned from the Integrated Services for Sensitive Claims (ISSC) to the Sensitive Claims Service by no later than 31 May 2025. This is to ensure continuity of care and to help effectively