View resources from the Sensitive Claims Service drop-in sessions

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In late May, we hosted online drop-in sessions about performance indicators for the Sensitive Claims Service. During these sessions, we discussed the work we’re doing to develop a better understanding of how the Sensitive Claims Service is performing and the outcomes kiritaki (clients) are achieving. 

View the resources: Working under the Sensitive Claims Service 

We also discussed some small changes we’re making to the Service Schedule and the Operational Guidelines. If you’d like to provide feedback on improvements to the Service Schedule and Operational Guidelines, email us at mentalhealth@acc.co.nz by 15 July 2026.