Christmas and New Year opening hours and pay dates
We have reduced hours over the holiday period and are closed on public holidays. Your weekly compensation payments may be paid early. See more details.
Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 31 - 40 of 77 in total
Information to help manage capacity for the Sensitive Claims Service
Released 28/08/2025
Information to help manage capacity for the Sensitive Claims Service
Read more about the information we've received to help manage capacity for the Sensitive Claims Service
Important travel policy update
Released 28/08/2025
Important travel policy update
If you’re a supplier of the Training for Independence contract, you have now confirmed which Territorial Authorities (TAs) you’re able to service within the ACC travel policy.
Register your interest for the Physiotherapy Market Review
Released 12/08/2025
Register your interest for the Physiotherapy Market Review
New pathway to Sensitive Claims Service to launch in September
Released 01/08/2025
New pathway to Sensitive Claims Service to launch in September
We’re working with Whakarongorau Aotearoa | New Zealand Telehealth Services and the Ministry of Social Development (MSD) to develop a new pathway to the Sensitive Claims Service through Safe to talk.
Digital tools to support mental health treatment
Released 01/08/2025
Digital tools to support mental health treatment
After looking at a range of digital mental health tools available in New Zealand, we’ve identified five resources and apps that can support survivors of sexual abuse or assault. These resources and apps are all free to use, can be utilised either on their
Psychological Services, Psychiatric Services and Neuropsychological Assessment Service tenders closing soon
Released 01/08/2025
Psychological Services, Psychiatric Services and Neuropsychological Assessment Service tenders closing soon
Applications for the current Psychological Services, Psychiatric Services and Neuropsychological Assessment Services contract tenders will close on 29 August 2025.
New Sexual Abuse Assessment and Treatment Service contract now live
Released 01/08/2025
New Sexual Abuse Assessment and Treatment Service contract now live
On 1 July, a new contract term for the Sexual Abuse Assessment and Treatment Service (SAATS) went live. After several years of making service improvements, a successful budget bid and engagement with our Health New Zealand and New Zealand Police partners,
Provider 0800 number updated with extension option
Released 02/07/2025
Provider 0800 number updated with extension option
From 1 July, the Provider 0800 number will be updated so a provider can enter an extension number directly to speak to an ACC recovery partner and avoid the current verification process on the Client 0800 line.
Support your older patients to Live Stronger for Longer
Released 02/07/2025
Support your older patients to Live Stronger for Longer
Falls are the most common cause of injury in New Zealand, accounting for nearly 40 percent of all ACC claims. Encourage your patients to visit the Live Stronger for Longer website and find a class near them.
Allied Health Services contract extended
Released 02/07/2025
Allied Health Services contract extended
The Allied Health Services contract will be extended for a further year, from 1 November 2025 to 31 October 2026, with an option to extend for an additional year.