Provider 0800 number updated with extension option
From 1 July, the Provider 0800 number will be updated so a provider can enter an extension number directly to speak to an ACC recovery team member and avoid the current verification process on the Client 0800 line.
-
Providers need to call the Provider 0800 number: 0800 222 070
-
A new message will advise Providers to press 1 to enter in the extension of the person they'd like to speak with, or hold to be transferred to the next available staff member
-
They can enter an extension number directly
-
They will not be asked client verification questions.
If a provider calls on the Client 0800 number (0800 222 435) to speak to someone directly, they will be asked the client verification questions.
To avoid this, please use the Provider 0800 number – 0800 222 070 – when calling ACC.