Online services terms of use

By using online services you accept these terms of use. We may change these terms of use at any time without notice.

On this page

    Registering for online services

    Use our online services and make it easier to work with us. Manage a personal injury, pay levies for your business, and interact with us as a health provider.

    To register you will need a RealMe login. For MyACC for Business you may also use a Google or Microsoft login. 

    RealMe is a service from the New Zealand government and New Zealand Post that includes a single login, letting you use one username and password to access a wide range of services online.

    About RealMe

    Using online services for providers

    To use our online services for providers, a RealMe login is required to register.

    Learn more about provider online services

    Viewing cover or claim information

    If you have registered for provider services, you may view some cover or claim information online. A claim is when your health provider applies to us for cover for your injury.

    Every effort has been made to ensure that the information is accurate. If any information about your cover or claim is incorrect or incomplete please contact us and, if appropriate, we'll correct the information

    Using MyACC to manage your recovery

    If you're injured and want to manage your claim online using MyACC you will need to register with a RealMe login.

    Learn more about MyACC to manage your recovery online

    MyACC terms and conditions  

    Using MyACC for Business

    You can use MyACC for business to manage your account and levies online.

    To use MyACC for Business you need to have a RealMe, Google or Microsoft login.

    Learn more about MyACC for business

    Security responsibilities

    As a registered user, you’re responsible for keeping your username and password confidential. 

    Where the correct username and password have been entered, we may act on any action taken without further enquiry. 

    You should never disclose your username or password to anyone else, including our staff.

    If you believe the security of your password has been compromised, or you become aware of any unauthorised use of your username or password, you must

    • change your password immediately, and
    • call our Business Customer Centre
    • call the RealMe helpdesk if it's about a RealMe login.

    Business customer centre
    Phone 0800 222 776

    RealMe helpdesk
    Phone 0800 664 774

    You're responsible for ensuring that your own computer is secure. This includes taking all reasonable steps to:

    • prevent someone from misusing or getting unauthorised access to your computer system or to our services online
    • make sure your computer system and data are free of computer viruses and all other forms of corruption.


    • provide security to protect our website, online services and your information, and
    • collect data to help us identify suspicious activity.

    Acting on behalf of someone in MyACC for Business

    When you're using MyACC for Business either representing an Agent or Advisor organisation or with delegated access, you’re saying that you’re authorised to do so by the levy payer for whom you're using the service.

    Agent or advisor organisation users

    An agent or advisor organisation can apply for access to MyACC for Business which provides access to levy payer information. 

    As an agent or advisor you must:

    • accept that your organisation is bound by these terms of use and the privacy policy
    • make sure that all users accessing online services on behalf of your organisation have the authority to do so
    • accept responsibility for any actions undertaken using online services by all users connected to your account
    • have written authority to act on behalf of any levy payer linked to your portfolio
    • ensure that access is immediately revoked for any staff that leave your organisation.

    Privacy at ACC

    Administrator access

    At registration, you must nominate an administrator.

    The administrator can set up user accounts for other members of your organisation. These members need to access online services using their own RealMe login before they can activate their user account.

    Advisor administrators can:

    • create and manage portfolios
    • manage access for other users from their organisation.
    • de-link clients from the organisation's portfolio

    Agent organisation administrators can also:

    • create and manage portfolios
    • manage access for other users from their organisation
    • link clients to the organisation’s portfolio
    • de-link clients from the organisation’s portfolio

    If you're self-linking to your levy payer clients, explicit authorisation to act on their behalf must have been provided through your engagement with them. We may ask for evidence of this at any time. If evidence cannot be provided or the levy payer reports you have accessed their information without their authorisation, your organisation’s account may be suspended.

    More about agent and advisor criteria and access  

    Other online services

    Other online services include forms, calculators, email and phone message alerts.

    Online forms

    This website contains a number of online forms you can use to send us information.

    When completing an online form you must:

    • fill in all required information, and
    • ensure that the information you supply is true and correct.

    Online calculators

    We calculate your levy using information that has been provided to Inland Revenue. If you enter different information into our online calculators, the levy calculated will be different. Please note that calculations made using our online calculators are not quotes or estimates and that the final invoices you receive from us overrules any calculations run via this tool.

    The GST rate is determined by the date of the original invoice and may differ from the rate illustrated. The current GST rate is 15%.  

    Email and mobile phone message alerts

    Registered users of our website may subscribe to receive mobile phone text and email alerts, for example, reminders to pay levies and submit medical certificates.

    We do not assume liability for any loss resulting from reliance on receiving or not receiving an alert, or reliance on information contained in an alert.

    We also may send you helpful information by mobile phone text message, for example, letting you know you're covered for an injury or suggesting ways to prevent one.

    You should not reply to these messages. If you do reply to these text messages your mobile phone carrier may charge you to send the reply. We will not repay you for this charge.

    Responsibility for damage

    It's unlawful to intentionally cause damage to this website or to any electronic facility or data we own through the knowing transmission of any program, information or code.

    We're not responsible in any manner for direct, indirect, special or consequential loss caused in any way as a result of the use of online service, or this website.

    Services support

    We can provide help with online services during our business hours. While reasonable measures have been taken to ensure that our online services support is accurate, we assume no liability for any inaccuracies, or for any loss resulting from reliance on the support provided. We may discontinue our online services support at any time. 

    General terms


    When you visit our websites and use online services, we’ll collect statistical information. Any personal information you provide will be kept private.

    Privacy when you use our site

    Our privacy framework

    Changes to the website

    We may change, suspend or discontinue any aspect of our website or online services at any time.

    Responsibility for damage

    You must not intentionally cause damage to this website or to any electronic facility or data we own through the knowing transmission of any program, information or code.

    You must not knowingly or recklessly use or attempt to use online services for a purpose for which it was not intended, including any unlawful purpose.

    Suspension of access

    We may restrict, suspend or disable your access to this website or our online services at our discretion.

    Governing law

    This website is governed by New Zealand law and the Courts of New Zealand who have exclusive jurisdiction.

    Last published: 24 July 2023