You must keep your account active and registration details up to date.
We provide security to protect our website and online services. You're responsible for ensuring that your own computer is secure. This includes taking all reasonable steps to:
prevent someone misusing or getting unauthorised access to your computer system or to our services online
ensure your computer system and data are free of computer viruses and all other forms of corruption.
All data or information transmitted to us through your use of services online becomes our property and may be relied upon by us in our dealings with you.
Responsibility for damage
It's unlawful to intentionally cause damage to this website or to any electronic facility or data we own through the knowing transmission of any program, information or code.
We're not responsible in any manner for direct, indirect, special or consequential loss caused in any way as a result of the use of online service, or this website.
Protecting your privacy when collecting data
As a registered user, we may collect internet data for website statistics use.
We’ll store, use and dispose any data collected in accordance with the Privacy Act 1993.
Using an online service
Our online services include forms, email and phone message alerts, and support service.
This website contains a number of online forms you can use to send us information.
When completing an online form you must:
fill in all required information
ensure that the information you supply is true and correct.
We may use any information you provide to update your record, and in relation to your claim including making decisions about what you are entitled to from ACC.
You may view some of your contact, personal and payment information online. It’s your responsibility to make sure the contact, personal and payment information we have about you is up to date and correct. If you consider that any information is incorrect, outdated or incomplete, please contact us and, if appropriate, we'll correct the information.
We don’t accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of any incorrect, outdated or incomplete information you have provided.
Viewing your cover or claim information online
You may view some of your cover or claim information online. Such information will be as current as it is practicable.
Every effort has been made to ensure that the information is accurate. However, you are advised that we don’t accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of reading any part, or all, of the information in this website or for any error, inadequacy, deficiency, flaw in or omission from the information provided in this website.
If you consider that any information about your cover or claim is incorrect or incomplete, please contact us and, if appropriate, we'll correct the information.
Email and mobile phone message alerts
You may subscribe to receive mobile phone text and email alerts, e.g. reminders to submit medical certificates.
By subscribing to this service you agree that we don’t accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of receiving or not receiving any such text or email alert or for any information in any such text or email alert or for any error, inadequacy, deficiency, flaw in or omission from the information provided in any text or email alert.
We can help you with these online services during usual business hours.
All reasonable measures have been taken to ensure that our support is accurate. However, we assume no legal liability or responsibility for the services provided by support. We may discontinue support for services at any time.
Changes to the website
We may change, suspend or discontinue any aspect of this website at any time, including any services or content offered.
Suspension of access
We may, at our discretion, suspend or restrict your access to this website or any part of it for any reason.
This website is governed by New Zealand law, and the Courts of New Zealand who have exclusive jurisdiction.