Our privacy framework
Independent reviews and legislation shape how we handle privacy.
On this page
Our authority to collect, use and share information
We have legislation governing our authority to collect, use and share information. This comes from the Accident Compensation Act 2001.
This applies to every part of your claim, including third parties where we ask for information. Our authority lasts for as long as we manage your information.
How we handle your information
Personal information held by us is subject to:
The Health Information Privacy Code 2020
The Official Information Act 1982
The Health and Safety at Work Act 2015
Accident Compensation Act 2001
This legislation governs how we collect, store, secure, correct, use, and share your information.
We also have obligations to respect your privacy under Right 7 of the Code of ACC Claimants’ Rights. We do this by being transparent with how we handle information.
The Code of ACC Claimants’ Rights
If you have a sensitive claim, it can be particularly important to know how ACC protects your information and respects your privacy.
How we protect sensitive claims information
Independent reviews of our privacy management
Read the May 2022 independent review of access to and use of client information at ACC, accompanied by letters to and from the Office of the Privacy Commissioner advising of planned actions, and the care of personal information continuous improvement programme key milestones and timeframes. You can also read previous reviews.
Independent Review into care of personal information 2022
Letter to the Office of the Privacy Commissioner advising of planned actions 2022
Response from the Office of the Privacy Commissioner acknowledging planned actions 2022
ACC Care of Personal Information Continuous Improvement Programme Quarterly Dashboard Jul 2023
Independent Privacy Follow-up Review December 2014
Independent Review of ACC privacy and security of information August 2012
If you have any trouble downloading any of our documents, you can ask for copies.
Email communications@acc.co.nz
Contact us
For more information about privacy, or if you have a question or concern, contact us.
Email privacy.officer@acc.co.nz
The Privacy Officer
Accident Compensation Corporation
PO Box 242
Wellington 6011