Our privacy framework

Independent reviews and legislation shape how we handle privacy.

On this page

    Our authority to collect, use and share information 

    We have legislation governing our authority to collect, use and share information. This comes from the Accident Compensation Act 2001.

    This applies to every part of your claim, including third parties where we ask for information. Our authority lasts for as long as we manage your information.

    Accident Compensation Act 2001

    How we handle your information

    Personal information held by us is subject to:

    The Privacy Act 2020

    The Health Information Privacy Code 2020

    The Official Information Act 1982 

    The Health and Safety at Work Act 2015 

    Accident Compensation Act 2001 

    The Public Records Act 2005

    This legislation governs how we collect, store, secure, correct, use, and share your information.

    We also have obligations to respect your privacy under Right 7 of the Code of ACC Claimants’ Rights. We do this by being transparent with how we handle information.

    The Code of ACC Claimants’ Rights

    If you have a sensitive claim, it can be particularly important to know how ACC protects your information and respects your privacy.

    How we protect sensitive claims information

    Independent reviews of our privacy management

    Read the May 2022 independent review of access to and use of client information at ACC, accompanied by letters to and from the Office of the Privacy Commissioner advising of planned actions, and the care of personal information continuous improvement programme key milestones and timeframes. You can also read previous reviews.

    Independent review into care of personal information May 2022

    Letter to the Office of the Privacy Commissioner advising of planned actions

    Response from the Office of the Privacy Commissioner acknowledging planned actions

    Care of personal information continuous improvement programme key milestones and timeframes

    Independent review of ACC privacy and security of information August 2012

    Independent privacy follow-up review December 2014

     If you have any trouble downloading any of our documents, you can ask for copies.

    Email communications@acc.co.nz

    Contact us

    For more information about privacy, or if you have a question or concern, contact us.

    Email privacy.officer@acc.co.nz

    The Privacy Officer
    Accident Compensation Corporation
    PO Box 242
    Wellington 6011

    Last published: 4 July 2022