Our privacy framework
Independent reviews and legislation shape how we handle privacy.
On this page
Our authority to collect, use and share information
We have legislation governing our authority to collect, use and share information. This comes from the Accident Compensation Act 2001.
How we handle your information
Personal information held by us is subject to:
This legislation governs how we collect, store, secure, correct, use, and share your information.
We also have obligations to respect your privacy under Right 7 of the Code of ACC Claimants’ Rights. We do this by being transparent with how we handle information.
If you have a sensitive claim, it can be particularly important to know how ACC protects your information and respects your privacy.
Independent reviews of our privacy management
Read the May 2022 independent review of access to and use of client information at ACC, accompanied by letters to and from the Office of the Privacy Commissioner advising of planned actions, and the care of personal information continuous improvement programme key milestones and timeframes. You can also read previous reviews.
If you have any trouble downloading any of our documents, you can ask for copies.
For more information about privacy, or if you have a question or concern, contact us.
The Privacy Officer
Accident Compensation Corporation
PO Box 242