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Our privacy framework

Independent reviews, legislation and our privacy policy shape how we handle privacy.

On this page

    Our privacy policy

    You can read the full set of privacy rules our staff follow in our privacy policy:

    Our privacy policy

    Our authority to collect, use and share information 

    We have legislation governing our authority to collect, use and share information. This comes from the Accident Compensation Act 2001.

    This applies to every part of your claim, including third parties where we ask for information. Our authority lasts for as long as we manage your information.

    We may also collect, use and share information under the Health and Safety at Work Act 2015.

    Accident Compensation Act 2001
    Health and Safety at Work Act 2015

    How we handle your information

    We have responsibilities under several privacy laws and guides. This legislation governs how we collect, store, secure, correct, use and share your information:

    The Information Privacy Principles
    The Privacy Act 2020
    The Health Information Privacy Code 2020

    We also have obligations to respect your privacy under Right 7 of the Code of ACC Claimants’ Rights. We do this by being transparent with how we handle information.

    The Code of ACC Claimants’ Rights

    If you have a sensitive claim, it can be particularly important to know how ACC protects your information and respects your privacy.

    How we protect sensitive claims information

    Independent reviews of our privacy management

    You can read the August 2012 independent review and the December 2014 follow up review:

    Independent review of ACC privacy and security of information  August 2012
    Independent privacy follow-up review  December 2014

    If you have any trouble downloading these documents, you can ask for copies: 

    Email communications@acc.co.nz

    Our privacy strategy

    Our Privacy Maturity Plan sets out our privacy strategy for the next four years.

    Our key areas of focus are:

    • how we manage information
    • our ability to ensure your privacy
    • our business processes
    • how we follow the Information Privacy Principles.

    To read the full plan, download:

    ACC Privacy Maturity Plan

    Contact us

    For more information about privacy contact our Information Centre:

    Email information@acc.co.nz
    Phone 04 816 7400

    If you have a question or concern about privacy, contact:

    The Privacy Officer
    Accident Compensation Corporation
    PO Box 242
    Wellington 6011

    Email Privacy.Officer@acc.co.nz
    Phone 04 816 7400

    Last published: 20 October 2021