Privacy disclaimer

Collecting and using your personal information

ACC collects your personal and health information to:

• assess whether your claim is covered under the ACC scheme
• manage your claim
• assess and provide appropriate rehabilitation, treatment and compensation to you.

We also collect information for other lawful purposes connected with our functions and activities under the Accident Compensation Act 2001, or where the law otherwise permits or requires us to do so. These activities include research, policy development, maintaining a claims database, systems testing, levy setting, internal processes including investigations, training and processing information requests.

ACC may need to obtain medical and other records about you from third parties such as your General Practitioner (GP), other medical professionals or rehabilitation providers, and your employer. If ACC determines that these third parties hold information that is necessary or relevant for the above listed purposes, we will collect this information from them.

You can talk to us if you don’t want us to collect your personal information from other agencies. However, under the Accident Compensation Act 2001, you must authorise us to collect information that is relevant to your claim when we reasonably require you to do so. If you unreasonably refuse to authorise us to collect this information, this may affect your entitlements.

ACC shares your personal information to fulfil our functions and activities under the Accident Compensation Act 2001 or where the law otherwise permits or requires us to do so. The recipients of your information may include:

• medical professionals or rehabilitation providers
• your employer
• public sector agencies
• other agencies, to fulfil our functions or where the law allows or permits sharing.

You have the right to access and request correction of personal and health information that ACC holds about you.

Our privacy notice

This privacy disclaimer is a brief overview of how we handle your personal information. If you want to learn more about our privacy practices, you can read our privacy notice.

Privacy notice

Contact us

For more information about your privacy rights, or if you have a question or concern, please contact us. You can do this using the details below, depending on what works for you. 

Phone 04 816 7400
Email information@acc.co.nz

You can also contact our Privacy Officer

Email privacy.officer@acc.co.nz

You can also contact the Privacy Officer by post. 

The Privacy Officer
Accident Compensation Corporation
PO Box 242
Wellington 6011