Privacy when you use our site
When you use our websites, we may collect, store, use and share information about your visit.
On this page
What this notice explains
This page explains how we collect, store, use and share information about your visit when you visit our websites. This notice has been developed to comply with relevant legislation, including the Privacy Act 2020, the Accident Compensation Act 2001, and the Public Records Act 2005.
This notice applies to this website, as well as our other sites, including:
- MyACC
- MyACC for Business
- Live Stronger for Longer
- Ride Forever
- Find Support
- Business Industry Classification
- Shape Your ACC
Personal or health information
Learn how we handle your personal or health information when you identify yourself. This could be via a claim or when we make a decision about your claim, or when you log into MyACC or when we make a decision about your claim.
Learn about how we handle personal information | Our privacy notice
Identifying you through your website usage information
The website usage information we collect is deidentified or anonymous. We don’t automatically link this information to the personal information we hold about you.
We provide information below about:
- how technical details (like your IP address) could identify you in some cases
- how analytics providers could identify you if you’re logged in to their services
- when we might use website usage information to identify you.
Collecting website statistical usage information
Your browser reveals certain statistical information to every website it visits. We collect this information to help us improve our websites and carry out our functions under the Accident Compensation Act 2001. The information we collect may include:
- your IP address, which may tell us which country you’re in and your approximate location
- the date and time you visited our site
- the website, if any, from which you clicked through to our site
- which pages you viewed on our site
- which links you clicked on
- technical details such as your device, operating system, browser, and screen resolution
- demographic data if available, for example, age group, gender, interest categories.
You can access and browse our websites and applications without disclosing any additional information. In the normal course of business, we do not attempt to identify you using your IP address.
Using website usage information
We use the website usage information we collect to fulfil our functions and activities under the Accident Compensation Act 2001. For example, we may use this information to:
- improve our websites
- keep our websites secure
- advertise our services and initiatives.
We will only seek to identify you from your website usage information if we have lawful grounds to do so. In the normal course of business, we do not attempt to identify you.
Our use of analytics
We use a range of analytics and performance-monitoring tools to help us understand how people use our websites and to improve their operation. These tools collect information about general patterns of site use, such as pages visited and interactions with website features.
We also use advertising and optimisation tools to understand how users engage with our online services across different devices to tailor advertising based on user behaviour.
The providers we currently use include the following:
- Google Analytics | Terms of Service | Google Analytics – Google
- Google Ads | Google Ads Terms & Conditions - Advertising Policies Help
- Crazy Egg | Crazy Egg | Privacy Policy Opting out - Crazy Egg
Our use of cookies
Cookies are small text files placed on your browser by websites. We use cookies to:
- help our sites run smoothly and securely
- understand how people use our websites
- collect website usage information.
Some of the cookies used by our analytics providers are third-party cookies. These cookies help us understand whether a visitor is new or returning, and they manage basic session functions.
These cookies do not contain identifiable personal information. We do not use cookies for advertising or social media tracking. You can turn off cookies in your browser settings if you prefer.
You can read more about cookies, including how to turn them off, here:
How we keep your information safe
We protect the information we collect. We keep information for as long as required by laws such as the Public Records Act 2005, and then securely dispose of it when this information is no longer required.
Sharing website usage information
We may share statistical information with other government agencies where needed.
We may also share information with the National Cyber Security Centre where necessary to report or protect against cyberattack.
We will only share identifiable personal information if we have lawful grounds to do so.
Your choices
Depending on your browser or device, you may be able to limit what information we can collect. For example, you may choose to:
- block cookies, including those from third parties
- adjust your browser’s privacy settings.
We recommend checking your settings to make sure they reflect your preferences. You can find out more about this here:
Adjust privacy settings in Microsoft Edge - Microsoft Support
Change your search browser settings - Computer - Google Search Help
Your rights
You have the right to ask for access to the personal information we hold about you and ask us to correct it.
To request access, or a change, to your information, please contact us using the details below.
We may not be able to provide access to your website usage information if:
- it cannot be reasonably linked to you
- it has already been deleted.
Contact us
For more information about your privacy rights, or if you have a question or concern, please contact us. You can do this using the details below, depending on what works for you.
Phone 04 816 7400
Email information@acc.co.nz
You can also contact our Privacy Officer
Email privacy.officer@acc.co.nz
You can also contact the Privacy Officer by post.
The Privacy Office
Accident Compensation Corporation
PO Box 242
Wellington 6011
Contact the Office of the Privacy Commissioner
If you have further concerns, you can contact or make a complaint to the Office of the Privacy Commissioner.
Email enquiries@privacy.org.nz
Phone 0800 803 909
The Office of the Privacy Commissioner website contains a range of information about your privacy rights.
Contact us
For more information about privacy, or if you have a question or concern, contact us.
Email privacy.officer@acc.co.nz
The Privacy Officer
Accident Compensation Corporation
PO Box 242
Wellington 6011
Last published: 24 March 2026