Our privacy framework
Independent reviews and legislation shape how we handle privacy.
On this page
Our governing legislation
We have legislation governing our work, including our privacy practices. You can learn more about these practices by reading our privacy notice.
The key legislation governing our handling of your personal information includes:
Accident Compensation Act 2001
The Health Information Privacy Code 2020
The Official Information Act 1982
The Health and Safety at Work Act 2015
We also have obligations to respect your privacy under Right 7 of the Code of ACC Claimants’ Rights. We do this by being transparent with how we handle information.
The Code of ACC Claimants’ Rights
Independent reviews of our privacy practices
ACC’s privacy practices have been independently reviewed in 2022, 2014 and 2012. You can read these reviews, accompanied by relevant letters to and from the Office of the Privacy Commissioner.
These documents detail our past handling of client information. They also detail our efforts to improve our practices, our planned actions, and our continuous improvement programme’s key milestones and timeframes.
Independent Review into care of personal information 2022
Letter to the Office of the Privacy Commissioner advising of planned actions 2022
Response from the Office of the Privacy Commissioner acknowledging planned actions 2022
ACC Care of Personal Information Continuous Improvement Programme Quarterly Dashboard Jul 2023
Independent Privacy Follow-up Review December 2014
Independent Review of ACC privacy and security of information August 2012
If you have any trouble downloading any of our documents, you can ask for copies.
Email communications@acc.co.nz
Contact us
For more information about privacy, or if you have a question or concern, please contact our Privacy Officer
Email privacy.officer@acc.co.nz
Phone 0800 101 996
The Privacy Officer
Accident Compensation Corporation
PO Box 242
Wellington 6011