Our branches in Auckland are closed at Alert Level 3. All other branches are open. Find more information on our COVID-19 section.
Review an ACC decision
If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Sort out a problem with your levies
If you have a problem with your levy, talk to our business team first. If you're still unhappy, you can make a complaint or have a decision reviewed.
Getting a decision on your patient's claim
In most cases, we approve claims without further information. Sometimes we’ll ask for more information or look at evidence before we make our decision.