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Getting help navigating an ACC injury claim

2 September 2019
2 minute read

Independent advice is available to help you understand ACC. We're funding two new independent agencies to help you access this advice.


We’re expanding the range of independent advice that’s available to you to help remove barriers, improve understanding of the support that's available, and make sense of the process involved in making an ACC claim.

Our new Navigation Service will fund two new independent agencies - Way Finders and Whanau Ora Commissioning Agency (WOCA) - to provide free advice and advocacy to clients about ACC. These agencies will join Workplace Injury Advocacy Service (WIAS) from 2 September 2019 to help clients navigate ACC.

Who you can contact

Way Finders can provide a broad range of advice about ACC claims

Whanau Ora Commissioning Agency (WOCA) can provide information and advice, tautoko through enquiry, claim or complaints processes, and help navigate whānau into the right support at ACC, or into other Whānau Ora services

Workplace Injury Advocacy Service (WIAS) can provide specialist advice about what support is available to you if you’ve had an injury at work.

You don’t need to have a claim with us to ask for help – the service is open to anyone who has ACC claim-related questions.

Way Finders

Whanau Ora Commissioning Agency (WOCA)

Workplace Injury Advocacy Service (WIAS)

How the Navigation Service can help you

If you have any questions about your claim, or would like to discuss any concerns, we would encourage you to contact us in the first instance.

However, if you’d like independent advice about how ACC can support you, or have an issue with your claim, then the Navigation Service providers can:

  • provide you with advice
  • refer you to the right person at ACC to talk to
  • advocate for you on your behalf.

Why we’re funding this service

In 2015, an independent review into our review processes, which included client feedback, made recommendations to expand the range of free and independent advice about ACC. We’ve adopted these recommendations and designed the new service. As a part of the development process, we interviewed clients, advocacy experts, and disability groups. We also held focus groups and co-design workshops.

We expect Way Finders, WOCA and WIAS to provide a high quality, independent service for you, and we’ll assess how successful the service is based on your feedback.

We want to resolve issues and disputes with you as soon as possible. We’re listening to your feedback, and we’re using it to improve our services and the support we provide.

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