Independent review into how we manage client information

We will commission an independent review into our management of client data.

Acting CEO Mike Tully says he and the ACC board have listened to the feedback and concerns around access to client data by ACC employees. We will undertake an independent review into how this data is being managed by the organisation.

“Over the coming days, we will define the perimeters of the review and who will lead this work,” says Tully.   

“The review will investigate the current practices around management of ACC data and client information, including sensitive claims.”

The move follows the standing down of 12 ACC employees on Tuesday morning. They were stood down due to an alleged sharing of client information on their private Snapchat group.

“Our employees around the country work hard to support injured people and help them recover following an accident,” says Tully.  “I am deeply disappointed that a small group of people have allegedly let our organisation down.”  

ACC leadership moved quickly in response to this situation and stood down the employees involved. 

They have removed their access to ACC files and systems and have begun an investigation.

“This behaviour is not tolerated at ACC. The investigation into the alleged information sharing is being overseen by myself as acting CEO and the findings will be reported to the Minister for ACC.”

Following the alleged incident, all ACC employees have been reminded of their obligations under ACC’s Code of Conduct.

Any employees with concerns have been encouraged to speak up.